WellCare Health PlansReviews of wellcare.com

Honest, helpful and constructive - here goes. I had to select 1 star to be able to comment. If you don't already have an emotional or mental issue, you will, after trying to contact anyone at Wellcare. You will never be put in touch with anyone who can help you. No questions are answered and no issues are resolved. You will be transferred again and again to others who can not help you. If you try to leave Wellcare a message, ie email, the option does not open. Forget about a chat. I tried that and I am convinced it was either a robot or a person laughing at me while eating chips. Constructive: look into United Healthcare.

avoid - WellCare is owned by Centene Corp which has been sued multiple times in the last several years for selling junk insurance and defrauding states of Medicaid and Medicare funds by not honoring policies written. (Google it. Stay away.) I am seriously upset and frustrated with Illinois Wellcare Assist HMO. I NEED HELP. First, they are incapable of understanding the seriousness of my issue. Which I will brief below. I have bilateral trigeminal neuralgia. You can googleit, much about the illness, it will all tell you it is the worst pain known to humanity. It is nicknamed the suicide disease. Up to 60% of patients will kill themselves in the first five years after diagnosis. I also have severe depression and C-PTSD. I have Illinois Medicaid, Medicare, and Illinois Wellcare Assist HMO. In googling the specifics of this plan you can see it states $4000 in dental coverage for dentures. My dentures broke. I took care of them and after more than 15 years, they broke. Since Trigeminal Neuralgia is associated with the nerve endings in the gums and face - I had all my teeth pulled to help with the pain. This makes a simple thing like breaking my dentures a serious medical emergency. It is BOTH a dental AND a medical emergency. Wellcare had Dentaquest as their Dental vendor. There are no providers in a hundred-mile area surrounding my home. After three weeks of calls and no solutions, I spent five hours on phone with Dentaquest as the customer service called every listed provider to verify that there was none available. I was then told I could "Go out of network." As far as I understand - "out of network" means find a provider nearby and that will suffice. I made an appointment at Aspen Dental. They made impressions and told me what the bill total is. Wellcare and Dentaquest are refusing to pay the bill or find me another provider. They continually tell me they will call me back in 24 hours and they do not. I get on the phone every morning at 8 am and spend my entire day on the phone. Every day I risk that terrible attack that I so fear due to the number of cuts and aggravation on my gums as I try to eat. I cannot sleep. I am having serious anxiety attacks and suffering each day as they jerk me around over coverage that is specified and listed as X is covered up to X dollars. I am falling into a deep depression as for four weeks I have called every day asking for help. They are at this point risking my life over just plain bad business practices. bad faith actors and gross negligence. if you go with these people you will need money for an attorney

They constantly keep asking me if I moved. I spent hours on phone telling them I did not move. He keep calling and sending letters. Years ago I had wellcare when I lived in Florida and switched to a different insurance for better benefits. Recently I relocated to Alabama. An insurance broker convinced me that wellcare had excellent benefits. Since enrolling they constantly denying claims and accusing me of moving. I told them no I have not moved and do intend to. Long story short I file several complaints but delt with people who spoke very poor English. I am fed up. First opportunity I get I am switching insurance. They are incompetent

Wellcare is horrible! Forget trying to explain or discuss your issue with them because they are very hard to understand. They left voicemails asking me to contact them because they had important information for me. When I was finally able to talk with someone they had no idea what it was about. This has happened not only once but twice. Customer service is almost nonexistant! I originally signed up to get money back on my check but it was soooo not worth it! If you are on Medicare and medication please stay away from this company because if you don't you WILL regret it!

I have called WellCare for two weeks everyday multiple times. It seems like the calls go to a call center where no one is fluent in English. They cant solve my problem, and keep telling me everything is "ok" but i cant get my meds and i pay a policy and copay . They deny sending me letters that i read to them , because they say they can't find them in the computer. How is this allowed when they are taking your money. I have no idea what to do they just tell you everything is ok but you don't get your meds. What to do?

This is the worst company to communicate with. The customer reps are nice and well meaning but are not empowered to help. I can’t wait to change companies. Yikes they are a terrible company.

DO NOT GET THIS MEDICARE ADVANTAGE PLAN. Made a HUGE MISTAKE trying it. I understand the possible staffing shortages, however, should I really have to call 3 different numbers to request my OTC, Dental & Vision cards when I signed up in November 2021. I was on hold for 43 minutes waiting for information from Envolve Dental. Absolutely ridiculous. I will be returning to Kelsey Seybold Medicare Advantage plan ASAP.

Customer care is the worst. It took two hours on the phone to get what I thought was a resolution to a problem. I was wrong. Tomorrow will mean another call to attempt to get a membership card. The representatives have poor English language skills and are difficult to understand. Extremely frustrating.