WellCare Health PlansReviews of wellcare.com

We had just switched my mother to Wellcare from United healthcare January 1st 2021. it is now the middle of January I have yet to be able to fill one of her prescriptions. I have called them 15 times and anytime spend no less than a half hour sometimes over an hour on the phone with them. Nothing is accomplished yet. As of now I have just switched back to United healthcare and I'm filing a grievance with them with the New York State Attorney general. My advice is stay away from this company they are terrible. I have dealt with insurance companies and I know it's not always easy but this is the worst company the customer service reps do not even speak English customer service is terrible and they don't even call you back and they don't do anything even when they say they already took care of it. They should be sued and taken out of business they are not a reputable company by any means

Pay for insurance Dr, specialist, hospitals Won't take the insurance Say Wellcare doesn't pay The cstr in a predicament Wellcare does nothing about it Upper mgmt ignores all issues Leaves the cstr in bad life threatening medical situations Call to get an resolution & they threaten to drop you Paying for insurance that doesn't work Wellcare takes the $$$ & does nothing to fix

I retired in November. In order to us my former employer’s health spending account (HSA) I have to purchase Medicare supplement part D through Aon. Aon only uses a very few companies to provide Part D coverage. We have spent many many hours on the phone doing everything from initial enrollment to trying to get mail order prescriptions filled. Others have stated the language barrier in dealing with customer support. They are correct. They claim to be able to speak English but, good luck. A number of times the wrong word is used to describe a situation. We have several times asked to speak to someone who speaks English. Each time they refuse and go right on talking even though we are not understanding them. In the last incident my wife was on the phone trying to get prescriptions released that our doctor has prescribed for her for years. She was told A Wellcare pharmacist must review the prescription before it can be released. The web site, texts, and emails have incorrect and conflicting information on them. I called Medicare and my wife filed a formal complaint with them. I would advise anyone having trouble with this company to do the same. The Medicare representative was very sympathetic and said the complaint constituted a cause for switching providers. We did no do it due to the HSA. I would recommend anyone who does not have to deal with this company. DON’T. If you are struggling with them file a complaint with Medicare.

While overall I am satisfied with the reimbursement amounts on the drugs I need I am not happy with how this company operates. At least twice in the last year they have sent a notice by mail that my bill was not paid and my coverage would be terminated. This bill is charged to my credit card once a month. I pay my bills every month and have a credit score well over 800. So, on the phone with customer service to someplace in a non English speaking country. I had an hour long call with 2 different people I could hardly understand. I got my wife on the phone because she can hear better than me. She had difficulty understanding them also. Result? I think I got the bill paid with the credit card I have always used for this but they cannot explain why the monthly charge to the card was not accepted. Put customer service in an English speaking country!! My other gripe is the too automated system they have. I take several maintenance drugs and if I don't watch I end up with way too many pill bottles. Also I will receive letters in the mail saying they won't fill a certain prescription for some reason but that bottle of pills comes in the mail the next day. The right hand doesn't know what the left hand is doing obviously.

I NOW HAVE 2 CHECKS SENT TO MY PO BOX THAT DOES NOT BELONG TO MY COMPANY. $387.04 $290.31 I WOULD ASSUME THAT THE CORRECT PROVIDER WOULD LIKE TO GET THEIR CHECKS.

Been on hold for over 5 hours. Disconnected 2X's. Customer service is none existent. My insurance agent warned me. I did not listen. Make it 7 hours and still holding. Yes I have called back and actually talk to someone then they put me on hold.