WellCare Health PlansReviews of wellcare.com

They are very dissonance about their service. Told me that my doctors are in their network which was not truth. Cancellation process took all day long and pressure from them was unacceptable. The English lenguge was hard to understand

Please do not get involved with this company! Ignorance on every call. It appears that no one knows how to run this business or can supply you with any kind of information. If you do choose to get involved with this delinquent company always ask for an American representative, because most times you will be connected with somebody that doesn't speak fluent English and they're very hard to understand and the intelligent level is that a scale of one. Worst company of I've ever dealt with in 67 years!

Otc and giveback program is great. Doctors appointments and other providers take a long time to arrange follow up appointments even longer often times you sign up with a provider and by the time you arrive at your schedule appointment the doctor has dropped the program. I have cataracts confirmed by my eye doctor but my vision is too good according to WellCare criteria To get Lasik surgery. Often times to get specialist coverage you need a referral the doctors are unwilling or unable to get that referral

In 2022, WELLCARE raised their Part D premium rates from $22 a month ($264 a year) in 2021 to $68 a month ($816 for a year) in 2022. So what did I get for that $552 increase? I GOT COMPLETELY RIPPED OFF BY WELLCARE!! During open enrollment, they had no formulary available to review nor were they able to supply a formulary until Feb/March 2022. I did not receive a Part D card until April 2022. The problem was WELLCARE no longer covered my prescriptions and other meds at a reasonable price. It was much cheaper to fill prescriptions using either the regular Kroger pharmacy price or by using Good RX or getting OTC versions. In January 2022, I called Medicare numerous times and asked them to allow me change me to a another Part D Plan or to cancel my plan. I was told that I would be able to cancel the plan and pay a small fee for the rest of my life for each month of not having a plan. It came out to bout $13 for the entire year I asked Wellcare to cancel the plan and I was told that I had to fax them a signed letter asking for the cancellation. I sent them a signed faxed letter as instructed by Wellcare in late January 2022, but nothing was done. I called Wellcare numerous times to no avail and I filed a complaint with Medicare regarding WellCare. The Wellcare Escalation Team has been reviewing this with no answer to my request that they refund me my money. Finally Medicare changed me to a Humana Plan in October 2021, after 10 months of numerous calls to Medicare and WellCare. MY ADVICE TO ALL MEDICARE PLAN RECIPIENTS. DO NOT USE WELLCARE. THEY ARE ROBBER THIEVES!

The only thing good about Wellcare No Premium PPO is the Flex card they provide. It comes with $1500.00 balance that you can use for dental and vision. You need this because no one accepts their insurance. I live just outside Chicago and was unable to find a dentist or eye doctor in their preferred network. They do not cover hospital stays over 90 days. I use CVS pharmacy and had no problems with prescriptions. So, that's why I gave them two stars. Their customer service is ridiculous. You wait on hold a very long time and then you can't understand what they are saying.I would not want to find out what happens if you actually have to file a medical claim. I'm on Medicare and the year is up. I'm definitely going back to Humana. You can't do worse than Wellcare.

Customer Care is non-existent. I asked a very simple question, then was put on hold for 5 min or longer, then asked and gave the same info again and again placed on hold after the acct was verified. Asked to speak to a supervisor and again placed on hold twice and asked for the information a third time. And, I couldn't understand the person on the phone. Nothing more frustrating than incompetence.

THANK ALL THE REVIEWERS FOR YOUR HONESTY!!! I WILL NOT BE USING WELL CARE!!! I already have them for my pharmacy coverage - but I am changing that too.... THERE IS NOTHING LIKE "BEEN THERE, DONE THAT" EXPERIENCE.... BUT I AM SO SORRY THAT ALL OF YOU ARE HAVING TO GO THROUGH THIS CRAP!!!

They are a NIGHTMARE to get hold of. Keep giving me names of vision Doctors to go to that tell me they do not deal with WellCare at all. When I finally found one my FREE eye exam cost me $40. When I try to get hold of their eye contractor l can never get through.