WellCare Health PlansReviews of wellcare.com

Elderly parent with a Wellcare Part D plan. Some Rx were denied coverage (typical). Called in to a) make sure there would be no break in drug coverage even if they don't cover it, and b) deduce if it would be worth it to file a drug authorization request. It's for a common glaucoma drug by the way, not a huge deal. The phone support is an abysmal. Foreign based, difficult to understand and completely lost/incapable. After suffering through the support member fumbling around, they simply disconnect the call.

This insurance company is is totally disorganized. I am so glad I found out another reason why I will not only leave this insurance company will never recommend to any of my friends and as a nurse practitioner anybody that asked me I will tell him that it is a horrible company to deal with on all levels. Fortunately, this is not a serious illness. Can’t imagine what would happen if I really needed them there are other companies that are five-star that offer much better benefits, and customer service. Stay away from this company they do not stand up to what they offer as an insurance company. The Wellcare Healthy rewards program is almost impossible to access. Portal down December 2022. According to the representative I talk to today at the healthy rewards program. She stated that the portal was down in Dec and would be up in mid January 2023. She also stated that according to Medicare guidelines, since I did not document my two events, that would give me rewards in Nov and Dec2022 I could no longer get these rewards which total $70! That, according to Medicare guidelines, it was too late to get these monetary rewards. I explained to her and she agreed that the website was down in January. I also told her that I had left a phone message at the healthy rewards program without anyone calling me back.. The rewards included $50 for wellness exam by my physician and $20 for a flu shot. This is ridiculous if the portal is down and they don’t return your phone calls how are you to document your events to get the reward. I think someone needs to look into this at Medicare and so far I just feel this is on some level fraud If we can’t we able to get these rewards for Just because we are seniors, we are not senile and stupid. I think that they are on some level taking advantage of us. I would never recommend this to any of my friends and since I’m a nurse practitioner if anybody asked me, I definitely would never recommend this company offering something but not delivering and poor customer service.

I spent almost half a day trying to navigate the quite difficult website looking for providers. After several calls to doctors names I found listed ON THEIR WEBSITE as providers, I made an appointment with one of them, only to get a call back a couple of days later telling me the doctor didn't accept my insurance. I tried googling another doctor's office that was listed, to find that office was no longer in business. When I called the company, they offered to send me - by snail mail! - a list of their providers in the state. Never mind that it must be huge (I live in California), but I am not aware I can go to any doctor in the entire state - I mean my particular plan is not even offered at other places in the state, so what's the point? Since it's January, I'm assuming the website has - or at least can be - updated more recently than the paper book. Is it so difficult to keep the website updated? I could really use easier navigation, too, but I would settle for just correct information.

Signed up for Medicare Plan D with WellCare and sorry I did. Ordered a tier 1 drug and it cost more with WellCare than without their insurance! Will be switching as soon as Medicare opens up in December. For now I will be paying for prescriptions out of pocket and avoid paying more with WellCare.

My Representative Randall, he was very Awesome, Professional, and Hard worker, he helped me find a doctor who is under my medical coverage. He contacted me to helped which he kept his words of calling me back. I'm giving him not just 5 stars but thousand stars for his help and.

Every single time I had to use the insurance there was a problem! I either had to get prior authorization, an extra service or 2, or go through an appeal. Also, I was told that I could get reimbursed for 7 doctor’s visits which cost me $1,900, and after six months and six supervisors, I got nothing. They even lied and said that they mailed me two checks to my correct address but never followed up to see that the checks never cleared, and my mailbox is a locked box. It took six months to get MRI’s. They wouldn’t approve a crown because I still had half of a tooth left even though the dentist tried to repair it, and it didn’t work. Everything was a nightmare. Do NOT use them unless you want a nervous breakdown.

getting ANY assistance from Wellcare... Wellcare by Allwell is....NOT WELL! Referrals don't happen, Prior Authorizations don't happen. Making contact with a service representative does not happen. I've given them 9 months to make anything happen to no avail. Their representatives are answering from mystery places around the country, and are TOO familiar with placing you on hold for 40+minutes so they can walk the dog, do dishes, or whatever they please. OR: They stick to their script and do not care of your concerns. Even the notes they submit are not accurate; never listing they yelled at me, hung up on me, got snarky with me. They are guilty of not providing me with necessary health care.

total incompetent + unprofessional in all aspects of their organization - lies, false promises, + total disregard of policy holder well being - i could go on for hours about problems + slow or non payments for valid claims in past year - BEFORE ANYONE EVEN CONSIDERS WELLCARE GO TO BETTER BUSINESS BUREAU + CONSUMERS AFFAIRS + READ REVIEWS !!!