WellCare Health PlansReviews of wellcare.com

Engage WellCare only if you have hours to spend getting a polite runaround. I am a reasonably informed person. I had surgery, w/ an overnight hospital stay. During the almost two day stay I was handed meds and water by a nurse. I ingested them. Because they were self-administered, neither Medicare nor my supplement would cover them, even tho' the were "prescription meds". I contacted WellCare and spent (no exaggeration) multiple hours on the phone trying to get reimbursed. A form could only be surface mailed, not emailed, which will take 10-14 business days. A put off; buying time. Why it could not be emailed is unknown. Always a run-around, always wait forever for supervisor. An expectation of WellCare is I must provide a label from a pharmacy for each drug. Really? Good luck getting that info from a hospital. Plus, WellCare demands a copy of the paid receipt. My take is WellCare's operating model is to make things so difficult, long enough, that the member just gives up, swallows paying the hospital bill and moves on out of frustration and wasted effort. I've read other reviews sharing the same difficulty and exasperation. Not reupping again.

Calling so much not good customer service they need a lot to learn how to talk to the clients 3 times assessment in 2 weeks they have no good system

Well Care has been awful I do not recommend it to anyone- My 90 year old mother switched from UHC and its been a nightmare. The only reason she did it was for physicians to come to her facility where she doesn't have to go out. They will not honor my POA written by a lawyer to be able to help my Mother. Its been ongoing - not only did the in facility nurses change her plan but left her lapsed for 2 months ( I had no idea) When she does call them to get answers they do not tell her what she needs to know they give her information she was not asking about .....she is not getting the respect she deserves as a person because she is old. I have addressed this POA over 15 times and have yet to get anywhere. My only recourse is getting a lawyer to wake them up.

Multiple phone calls with this company, trying to get a recurring mistake on their part straightened out. No matter what I do or who I talk to, it still doesn’t get fixed. This last time, the rep said that she wanted a supervisor to take over, to resolve the issue. This supposed supervisor was useless, couldn’t understand the issue, kept putting me on very long holds without telling me that she was going to, etc. After an hour of this nonsense, I did something I almost never do and asked for her employee ID number; she said that she couldn’t give it! I would bet money that their mistake still isn’t fixed and that I will need to call them yet again. They simply don’t know what they’re doing and probably don’t care.

Y’all alway call at dinner time your terrible my doctor of 23 years isn’t with y’all you have very few of any kind of doctors in network y’all don’t have right to call me and as consumer to set up a vital sign check over the phone. Patient is in charge of that with he or she’s only doctor never in my life have I ever had an insurance company call me for something like that until last night very inappropriate.

Wellcare by Allwell is the UNDISPUTED WORST health insurance there is, in my opinion. I had a Medicare Advantage plan with them for 14 months, but it was a decided DISadvantage. They seemed to take pleasure in denying me every benefit to which I was entitled. They repeatedly failed to reimburse me for out-of-pocket expenses, and refused to let me see the excellent doctor, who served as my PCP for a whole year under a previous plan. Instead, they directed me to a doctor who proved to be the worst doctor I ever had in all my 66 years. I had a $0.00 copay for emergency room visits, but I made a single ER visit and they tried to stick me with a bill of $120. To top that off, they insisted on perennially forcing upon me gigantic boxes of “medically tailored meals” that made me gag at the sight of them. Receiving the first box, I immediately called to opt out. I even put in grievances for this, telling the grievance counselors that being elderly and disabled, being forced to handle and discard these huge boxes was a liability to my health and wellbeing. They did not listen, turning my doorstep into their veritable dumping ground for months. So, if you need good health insurance, DON’T get Wellcare by Allwell. They will worry you, aggravate you, even burden you with unwanted garbage, till you die prematurely of a stroke or heart attack.

I honestly would not have selected you for my provider if I had known your customer service personnel speak English with a heavy accent. The first person's accent was so thick I gave up. You also declined my drug because you said it was not approved by the FDA but was approved in 2021, so your database is not up-to-date. Which is disturbing in and of itself. Also, I asked your representative if you have a plan to cover the drug I need; her only response was that the window to switch had closed. I am well aware of that, but I wanted to know for next year; she had absolutely no idea. So why couldn't she just enter the drug name and look it up? I am so very sorry I switched to your plan.

What are you doing to improve your dismally horrid reviews? This is not a plan anyone should consider. They have totally tanked in less than 2 years. Look elsewhere!!! There are great plans out there.