WellCare Health PlansReviews of wellcare.com

Please Beware of enrolling with WellCare plan administered as stated. WellCare is concern about the bottom line instead of their members. In 07/2023, WellCare stop providing transportation for medical appointments. My appointments are crucial to my recovery because I couldn’t drive and family members used their available time to take me. I’ve escalated through WellCare with no success and no return calls. Then I filed a complaints with Medicare that trigger a call from WellCare just to say they contacted me. In the meantime, I’ve missed over a dozen appointments and physical therapy sessions. Due to WellCare non action, my health and quality of life suffers with limited mobility. WellCare uses enrollment time to lure Medicare recipients to their plan. Once the recipient enrolls, they’ll have to wait until the next year to change. Therefore, if they evaluate their member’s needs during plan year, additional transportation service should be provided. It’s now October 10, 2023 without a resolution and missing life-threatening appointments.

There is not enough space here to write my story, which repeated itself six times over several months. There is a reason Wellcare has to offer low rates because they truly suck at what they do.

EVERYTHING previously written about this company is truth. They have NO English speaking representatives. I'm in my 3rd hour on the phone trying to get an autopay stopped. They don't have any record of the account although they continue to collect the fee. I can no longer access the account online otherwise I would have canceled this garbage of a plan with this garbage of a company. My advice i to RUN. Find another company because this one is only good if you want to pay a bill. They rank at the bottom in ALL aspects from customer service on. Wish I could have given them a 0 rating & even that is too high. My suggestion is to file a complaint with your state insurance commissioner, BBB and anyone else you think might help STOP this joke of a company. I'm on my SIXTH non English speaking agent....from Asia to Phillipines 3 hours and 47 minutes just today! Can you imagine an 88 year old, deaf person trying to deal with Wellcare!!!!

I would rate them lower than 1 star but it's not available. I have been on the phone with customer serivce..someone overseas...for 24 minutes plus. I had one request, to get a copy of my prescription authorization to send to the drug manufacturer. The male agent keeps forgetting my name and calling me Robert, Michael, Mark...not giving me much confidence that he can follow through with a simple fax. I will switch prescription providers in October 2023.

These people practice bait & switch. Don't believe a word they tell you!

Was prescribed very expensive drug months ago, hated to see ripoff Pharma get paid that much (by anyone), found generic in Canada for 80% less. Used for several months, finally decided to claim with wellcare crooks. After 2 hours with the Bad-English foreign support:"We won't reimburse drug bought in Canada". "Is this a US law or are you just using this as an excuse to not pay?" No answer. Twice more w other reps. No answer. "Is is a law or just your choice to refuse?" Dead silence, They would have had to pay about $8250 for the same drug had I claimed the brand name in US. I want my out-of pocket cost of $994 but they refuse, even though I saved these jerks over $7,200. Unethical, reprehensible, greedy.

Long wait times on the phone. Customer service is in the Philippines, and they don't have a clue. After a long run around, they will transfer you to someone in the USA who will then put you on hold for 30 minutes. Major PITA, not recommended at all.

Lied to me multiple of times about being able to pick up my medication today 5/28 but Walgreens states it will NOT go through. I have placed 12 calls to Wellcare about this same situation with no results and I NEED MY MEDICATION!! I have records and call logs for EVERYTHING! Now their closed and not reopen until Tuesday! This fraud and abuse towards their clients who their supposed to be taking care of!! This is like having NO INSURANCE coverage at ALL!! I can't even pay out of pocket for it because they said I have insurance!!! This is the stupidest thing I've ever heard of!! Erica who works in prior authorizations at Wellcare KNEW Wellcare would be closed until Tuesday and there would be NO WAY I could call them or have Walgreens call them to verify this so now I'm without my medication and probably will have to be hospitalized due to being out of meds or I'll die of an overdose because I relapsed!! I will be filing a complaint with the insurance commission as soon as I'm done with this!! I have logged, recorded calls and paperwork stating my meds ARE APPROVED but still the pharmacy is unable to fill them and have NO WAY to call Wellcare to verify it because their closed on weekends and the holidays! !! If your looking for an insurance company, DO NOT GET WELLCARE!! This is a WARNING!! They treat their clients like crap and lie all the time!!