WellCare Health PlansReviews of wellcare.com

Terrible customer service. Transferred offshore to poorly trained agents, with poor phone lines and inadequate proficiency in English. Would advise against using this company for prescription needs.

Terrible costumer service long holds to speak with someone that does not speak good enough English to understand. I will change as soon as possible. ,

Don't get fooled by this company they paint a pretty picture but when it comes down to it it's literally near impossible to get any of the benefits that they offer because they implement these fine print. For instance I says on my plan that I can get one deep Dental cleaning And 2 regular dental cleanings. They denied my dental cleanings and I need 2 I have a broken tooth because I fell and there denying my They denied my Surgery to remove my wisdom tooth that's growing sideways Because of it the dentist had to pull out a perfectly fine tooth because they didn't want to approve my surgery for my wisdom too. Don't get full they say they'll give you this and they'll give you that but in order to actually really get it you don't it's a hype don't fall for it do not get from this company it's awful look at the reviews they have horrible reviews horrible customer service and they gave my information to people overseas so now my identity has been compromised because they'll share your information with anybody China And the Philippines and who knows what how many other overseas countries they're releasing our information too so just be aware your identity will be compromised as mine was no now some other country has all my information and loan behold my stuff got hacked all the way to my bank card do not use this company save yourself the headache go somewhere else They don't give you everything they say they're going to they paint a pretty picture but they don't follow through though deny everything you try to get and then they tried to cut me off twice and medicare had to set them straight. Because I filed grievance after grievance after grievance and then the grievances they let the Filipinos handle their grievances. And if you put any grievances in on them they'll We'll retaliate and find a way to bump you off Program which is everything is run by medicare and this company is it it's a hype it's it's a joke

I can't give less than a 1 star but I would if I could. Do not use this company for your Part D needs. They are dangerous-like mistakes in surgery dangerous. Wellcare is not competent. They quite simply do not care. I see by the other reviews there are investigations into Well Care for Medicare fraud. Google it.

IF I COULD LEAVE NO STARS......Wasted time on phone giving info.....approved....but then to talk to someone to get benefitsl info.....NO ONE IN THE UNITED STATES OF AMERICA!!!!!!!!!! Transfer you.....transfer you......TRANSFER YOUUUUUUUUUUUUUUUUUU!!!!!!!!!

I have been attempting to access the web portal for over a month to review my profile information. I have spoken to customer service numerous time and written countless emails to NO avail. I wrote to the CEO and still have not had a resolution to the issue Please write to the CEO at: Wellcare Health Plans P.O. Box 31370 Tampa, FL 33631 ATTN: Kenneth Burdick

HORRIBLE customer support. It’s an offshore call center that is highly scripted and if what you need is not in the scripted QA then you’re doomed. I have to order a drug from a specialty pharmacy that gets shipped on ice and ZERO agents had any idea how to deal with that. Long hold times to get to someone who has no knowledge nor ability to answer a question or resolve an issue. STAY AWAY if at all possible!! Like many others I’d give zero stars if possible

Really poor and untrained customer service located out of the USA somewhere . the prescription drug plan was renewed on 12/31/23 but now does not cover the drugs I am on and have been for years - no one after 30 minutes on hold could explain the difference or if there was another plan I should switch to - not a good company for anyone to do business with