WellCare Health PlansReviews of wellcare.com

Honestly - it’s amazing that this company is still in business if their overall operation is as poor as their customer service. We never checked the reviews before applying based upon price. I was approved immediately but my wife was rejected due to missing information in her application - Medicare no., DOB, address … sure, pure BS. She then phoned the info in to a rep a week before a date they set … and they had the recorded conversation. But he never entered it, so 2 weeks later they rejected her application. While they admitted it was their mistake,, they would not correct the application. Although one rep filed an expedited grievance report on our behalf, it went nowhere. Most of the staff were located in the Philippines and difficult to understand, but they tried. I laughed when I read below how they transferred calls and used “hold”. I just can’t understand their poor training and business practices … they should be bankrupt by now.

Every year someone cancels my health insurance and puts me in Wellcare and regular Medicare, I went to a Drs appointment to find out my health insurance was cancelled, I contacted Wellcare who blatantly lied and said it was Social Security, who switched me, called Medicare who is very tight lipped. This won't end well.

Absolutely useless “customer service staff”. All they do in defense of denials for name brand drugs is put you on hold several times during the call to READ off pages they find to “explain” their position. WellCare also LOVES to change what they cover during the year you are stuck with them because they KNOW there is no recourse for customers. They ignore coverage for BRAND drugs on doctor's order (written no less) even though you have done as they require and tried the generic version with disastrous results. They THEN claim you “need to try at least 2 generic versions”, even if there is only ONE available and you’ve tried it!!!! Where does this leave customers who simply need the BRAND drugs they have been using successfully for years (including the entire year presently in, then they CHANGE THE RULES). Quite simply deceitful liars!!! Our government needs to do something about this very common insurance practice.

Apparently an end of life medication I need for comfort requires pre-authorization. It's 72 hours, doctor wrote for expedited service. They ignore that, 72 hours, period. I tried calling, explaining end of life pain med needed and could they please expedite. No. They won't. Also, very difficult to understand representative. Had I known this was coming, I would have found a different plan but might be stuck with these fools.

This is the worst health insurance you anyone can get, especially in S. Florida!

Transphobic!!!!!!!! Many many complaints/greviences with Medicare, CMS and "sick"care of Ohio. Always misgendered and told notes would show how to address me. Those notes keep disappearing or are not read. I have CONFIRMED notes disappeared. I am now suicidal over this kind of care. They appear to not care about me, as I truly am. No civil rights officers there to manage abusive care. They can dish it out first, but DO NOT return the civil rights abuse back!!!!!!! They will hang up! Should I start to have a lawyer????? I KNOW I have a case!!!!!! Sydney (foreign male) in escalation abused me at least 8 times in 2 calls, with files open.... as an example!!!!! I also do not get promised calls back. Yeah.... they love me..... NOT. They are clearly there for themselves.... not ALL or ANY of the public that they are paid by the USA government to serve. 11/04/25 Update: Disenrolled. 3-5 days to process through. Confirmation letter in 7-10 business days. Reason for disenrollment Misgender/abuse and no civil rights officer(s). My mental health is suffering because of these issues. I felt I had no choice. If complaints/greviences mattered, IN WRITING, along with phone calls (which they call you, leave a message to call them back, then you call and cannot reach them, then they drop the complaint/grevience), it never would have been so bad. But the abuse would remain. Also note: Not 1 person that leaves a voice mail for you has an extension to talk to them. This is a major downfall in customer service. They are also refusing to pay for my diabetic CGM. They ("Well" care and Optum) rather I go back to finger sticks with True Metrix or AccuCheck meters. I'm on a CGM for a reason! Cheap bastards! I signed up thru Medicare and they quoted me $112 SSBCI/mo. This is a wrong amount for the Medicare HMO I'm on. And its only for peroxide and pills. Misrepresentation. Easy way to change outside or inside of enrollment periods. Medicare heard the misquote, as they were on the phone Oct 15th, 2025 and they recorded the call. Proof! From what I see, "Well" care in all states-- needs to be scrapped and rebuilt around the customers it has sworn to serve. Currently, this medical insurance entity is paid by the government to abuse everybody, which is against US law, if not more local laws than Federal.

This company has the worst customer service people,they all must be kindergarten or less in education.I have there insurance for Medicare and this is the worst company I've ever had. They have urgent care centers in the network (EXTON Pa.) called CONCENTRA)and this center DOESN'T and DIDN'T even have a DOCTOR and it's and urgent care center, this is criminal .My insurance company wellcare co. is very negligent calling this place an urgent care center. If your looking for a Medicare insurance company I WOULD NOT pick this company.Please read the Negative feedback and not the made up positive ones, most likely by the company themselves.

Called the company to check the status of my application as more than 10 days had passed since applying. I had to switch plans because my plan premium increased by 500% for 2026. After spending 45 minutes on 2 separate phone calls I gave up. Call center is in India and not only could they barely speak English, they certainly did not understand my question. One actually responded to me in their native language and laughed about it. Never got an answer regarding application status. I am thinking I need to find a different plan during open enrollment but all drug plans are becoming ridiculously expensive for poor coverage, and of course, government has mandated you must have coverage or risk paying exorbitant penalties later.