WellCare Health PlansReviews of wellcare.com

I had a very bad experience with the WellCare Health Plans website. The website is slow, the information is incomplete, and it takes a long time to get support

WellCare attempted to pull a fraudulent marketing scam on me. I don't know how they are getting my private Medicare information, but somehow they knew that Blue Cross is dropping the Medicare Advantage plan that I am on (I'm moving to another plan with Blue Cross during open enrollment this month). Yesterday I got a letter from WellCare - a company I have never used or communicated with - That stated that they are my new Part D prescription drug insurer. There was a plastic prescription drug card attached that had my name and some other information on it. The letter contained the same information that someone would receive who prescribed to their prescription drug plan. It listed the prices for each tier of drugs. The kicker was right at the end. It said to get started, I need to pay my first month's premium and it gave a P.O. box address to send a check to and an 800 number to call to pay with a credit card. By this point the whole thing was screaming SCAM because I knew I had not signed up for ANY "Part D" plan since it is included with my Medicare Advantage plan. Someone new to Medicare might easily fall for this deceptive, fraudulent marketing. Right after I mailed the letter back I regretted it; if I had thought of it I would have sent a copy to my state's Attorney General. Massachusetts does not tolerate companies scamming their seniors. I wrote in magic market on the letter telling them to remove me from their scam mailing list; I cut up the card and I put it in t he envelope also.

Sent an application for Wellcare Pharmacy plan. Received a letter wanting physical address. Called to give it to the...took 3 different calls, each over 1 hour, answering same verification questions and they still could not do simple address update. Requested supervisor with same results. Decided to just cancel application and that call also took over 45 minutes. Don't use them; they are definitely incompetent!!!!

Customer service is the worst I have ever dealt with, the member do not even speak English. Very frustrating

I would not give one star but the few CS reps have been helpful. I've been tring for 2 months to get a steroid injection in my back. I've gotten nothing but red tape, denial letters. Evelyn, who ever you are, you need fired!! I pay my premiums, went to the pain mgmt in my plan. I would not reccomend this plan to anyone. Save your money and shop around. Wellcare are in it for the money. Very Greedy!!!!!

By far the worse customer service I have ever encountered. I simply wanted to change from correspondence being sent to the portal to correspondence being mailed to my house. After 10 minutes of verification, I stated to Customer Service Rep Edward, just that. "Ok, can you hold for a minute?", "Yes", I responded. 3 minutes later he returns to the line and started talking about the medications. I gave him a summary of what we just discussed. He wants to put me on hold again. I know he is jerking me around because he can't possibly be this ignorant. He offered to transfer me to an english speaking person. I responded to him to transfer me but then he continued reviewing everything by what I called for. He kept telling me he's sorry, he's sorry he's sorry. I told him to stop talking and transfer. He hung up.

TERRIBLE ! DONT WASTTE YOUR MONEY THEY P[AY FOR NOTHING , CAN'T WAIT TO DUMP THEM.

WellCare should be sued for false advertising in its name! They seem to do little to help people become 'well,' but rather contribute to patients experiencing challenges to health created by the company's delay and denial tactics. As seems to be the experience of so many other WellCare subscribers, a recently prescribed drug was denied coverage. After spending nearly an hour on the phone with a rather inept agent to try to find out why the drug was denied, it looked like the reason was only the cost and that it is not normally included in the formulary. Earlier I had been able to successfully get an "exception" for an expensive topical preparation with my physician's help. I didn't expect it to be easy this time around, but thought that it would be worth the try to get the exception. I was told by the agent that the medication was a 'tier-three' and the request for the drug would be 'expedited.' It was odd that later in the day I received a call back from the agent saying that the drug was not a "tier-three" but "rather a tier-four" drug. I thought that was a little strange to get a call back just to correct what was said about the tier group for the drug; oddly the cost of the drug was not mentioned at that time. Given the difficulty in dealing with WellCare, my physician's office was busily trying to remedy things from their end to find a way to get me a comparable medication quickly and my physician even offered to do a "peer to peer" consultation with WellCare to convince them to approve the drug. The next call back I received from WellCare was to share the news that the drug had been approved for coverage. Sounds good, right? WRONG. They 'approved' the drug but said that it would cost over $400! I went into a tirade and badgered the agent to tell me just how much money WellCare would be contributing to the cost of that drug... it's only about $7! That's right. They would only be chipping in about seven dollars and change (under $8)! Almost 2 days and who knows just how much aggravation just for a pittance from them! The co-pay for an E.R. visit would be cheaper than the cost of that respiratory medicine! I explained to the agent that they could have saved lots of time and aggravation if they could have first indicated how expensive the drug would be, so that another option could have been initiated. The agent said she would be escalating the matter to a customer service manager of some kind. However, she came back on the line several times to say that they were busy, one transfer to a supervisor got disconnected and then that she had successfully connected the call to someone else, and while wickedly laughing, supposedly 'connected' the call, but there was nothing or nobody there! Bear in mind, I didn't demand to speak with a supervisor! The agent offered that 'service.' They behave like charlatans. For those of you who also have WellCare, do file complaints directly with Medicare. WellCare's inept and potentially unethical behavior needs to be reported and followed up on by CMS. American Senior citizens deserve better.