WellCare Health PlansReviews of wellcare.com

The Wellcare site using my login quotes an estimate for a medication at the preferred pharmacy for $238. The preferred pharmacy submits the medication and is told to charge me $700.11. I called the Wellcare phone number on back of membership card and was transferred 5 times to a pharmacy supervisor who tells me the $700.11 is correct and the $238 on the website is wrong. She does apologize for the mistaken information given to me on their website and does not have a reason for the incorrect information.

This company just provided one of the worst customer service experiences I've ever had. I received a letter informing me that a medication requested by my doctor was not on their formulary, and to contact them regarding alternatives. The Wellcare agent I spoke with completely unintelligible, and was not able to provide any answers to even my most basic questions. I wish I had checked Trustpilot prior to choosing Wellcare, since it seems I'm having the same experience as many other reviewers here.

I'll start off by saying, If I could change my insurance at this point I would! My reasoning has to do with customer service (WellCare). I have contacted customer service over the past couple of years regarding my PCP. insurance I've been a member of WellCare, I believe since 2020, when I initially signed up for WellCare, I input my PCP as the one I had prior to my retirement to Medicare through SSA. I've spoken with a supervisor in customer service over the past couple of years trying to correct the person which they (WellCare) have on my insurance card. The last time I spoke to customer service supervisor, she stated after some time on the phone about an hour, that she had finally gotten everything straightened out and that I would be receiving updated ID cards shortly. That had to have been over three (3) months ago and my account is still showing the same WRONG PCP and still no updated ID cards. The last time I spoke with this supervisor was during the last open enrollment period last year in October 2025. WellCare has access to my commutations with this so-called supervisor to validate our conversation if needed. If I'm in need of my PCP for any emergency, they would not know who to get a hold of, this is unacceptable and I will be updating my coverage with someone else next enrollment period. "No professionalism at all", WellCare is no Care for its customers.

This Medicare provider company doesn't care at all about it's customers unless they are able to convince customers to get numerous unnecessary invasive medical procedures that they try to force on them. Customer service representatives say that they are going to help, but never get anything accomplished on their end. They leave customers in limbo for weeks at a time and all you will ever get when they know they're in the wrong is a very simply written letter of apology that does absolutely nothing to resolve any issues. They cannot be trusted. Their word means nothing when it's totally fake and they never try to resolve any issues in a timely manner. I've called them over half a dozen times to get my issue resolved and nothing ever gets resolved. They are useless!!!

AS A SUBSCRIBER I JUST RECEIVED A PACKET FOR MY RATE INCREASE.THE LETTER IS 1/4 OF A PAGE FOLLOWED BY 4 PAGES LISTING EVERY OTHER LANGUAGE ON THE PLANET.IT IS NO WONDER THEY HAVE TO INCREASE PREMIUM'S ON ENGLISH SPEAKING POLICY HOLDERS

I've been trying for over 2 weeks and have spoken with 5 different people to help me get my online access to my Wellcare.com account and Spendables account. When we finally tried to place a Spendables order with a representative, they didn't even have the over-the-counter medical supply items I needed, so I'm going to have to find a way to pay for them myself with all that money in the Spendables account that I can't even access. The Spendables account is the only reason I signed up for Wellcare in the first place and can't access it. And although, it has been corrected, they even initially assigned a PCP 100's miles away. The IT "ticket" could take 2 weeks to be filled. I tried to get an IT ticket 2 weeks ago, and the rep didn't fill in all the information correctly, so now it will end up being a month total before the online access problem is solved. Wellcare also inundates with sales calls so frequently that it's almost harassment. While I'm stuck with Wellcare for now, I wouldn't recommend them. The last person I spoke to did not care. I'll just throw that one in, but the others were very nice, but simply couldn't fix my problem.

I really like their Wellcare Medicare Part D so I signed up for Wellcare HMO Simple, it had tons of perks. However when I looked for doctors and chiropracters near me there were very few to choose from and far away from me. I quickly tried to cancel it but it takes a month to get back to Medicare Classic who has tons of choices.

So glad I visited Trust Pilot today ro read reviews on WellCare. I was signed up for their RX plan and received a payment coupon book yesterday. Since I haven't talen a prescription drug in 38 years as I am into holistic medicine and since I now have VA Rx I decided to cancel. What a freaking ordeal which almost seems illegal.You don't have to "explain" to anybody why you want to cancel an insurance plan or answer any questions for them.These people need reined in, They are totally out of line.