WellCare Health PlansReviews of wellcare.com

Wellcare by Health Net has been a very difficult Insurance Company to work with. The communication and clarity from the help line has been difficult, plus their understanding of the DentaQuest coverages are less than sufficient. The policy I selected covered 1500.00 (Dental). Prior any treatment, I'd reach out to Wellcare and DentaQuest (multiple times) and told "the dental insurance policy covers 1500.00". However, this coverage is limited, subpar and selective to what they will truly cover. For example, an emergency dental treatment was necessary which their contracted company (DentaQuest), denied to pay. Wellcare couldn't comprehensively explain the denial. I was bounced around to several different representatives without any resolution to the claim denial. My final contact at Wellcare suggested an Appeal be filed. To date, case is still outstanding. The coverages of this policy have been misleading. If you need dental coverage, beware, this policy isn't what it seems!

Denying medications is how Michael Carson is able to make over $20 Million a year! I switched to Wellcare during the last open enrollment period. I have had nothing but trouble and have had to file 2 complaints with Medicare! They DENY the medications, even though they are listed on the enrollment application! These medications are what I need to LIVE! They believe they know more than my Cardiologist and Electrophysiologist!

Seniors beware! My first year on Wellcare Part D my deductible was $200 and then I paid a very small amount for my meds the rest of the year. I didn't take many drugs and it wasn't until November that I met my deductible. After my first full year, my deductible went to $600 and now I pay 25% of all drugs and one of my prescriptions is expensive. This company reels you in and then screws you. i would never recommend to anyone that they use Wellcare! I will be finding someone else for sure.

One weeks worth of pain meds, primary care co-pay going thru the roof. These are but a few of the reasons I canceled them as well as espress script, Medicare has an issue, it's called Marketing Misrepresentation. For those that may need it.,

THE WORST customer service of any company i have dealt with. Their reps don't speak English, hold times insane, you won't understand them unless you ask to be transferred to a US rep and even then, they stink. Coverage is awful, they nickel and dime you to death. Go elswhere.

I thought the Wellcare Part D was going to be a great plan. Wrong....they are a bit choosy about what drugs they will cover. In addition, the customer service is really bad. Every time I have called, I have gotten wrong information. One call suggested a substitute drug that could have harmed me. They are nice, but very hard to understand and not trained well at all

I am so freaking happy with my Wellcare Part D plan! I honestly can't believe all the bad reviews. Wellcare decided to cover a drug I require for a very rare neuromuscular disease. The list price of this drug is between $150,000 and $360,000 per year, but it'll only cost me about $2,000. I can't thank Wellcare enough and the service personnel I spoke to were extremely nice and helpful. I can obviously only talk about my experience, but right now I'm delighted with this company.

Before the switch insurance without asking, I had no problem getting my Bp meds filled. Now here comes wellcare, first thing I ask them was the meds I take will they be approved? I was told yes. Now it's time for refill, now they're telling me my Bp meds isn't approved I need generic brand, THIS IS GENERIC BRAND. Customer service who repeats themselves with a script don't know anything.So now my doc has to fill out and fax why I need these meds and WellCare said it will take 72hrs to find out. Called 2/14/25, WellCare still haven't made a determination, and they want another determination done again that's another 72hrs, while this is going on I have no Bp meds, I have my pharmacy and doc trying so hard so I can have my meds. These so call customer service are crap. WellCare is playing God to peoples meds and that's dangerous. Get people who's professional in answering the phone not these robots who can't answer anything.