Western DigitalReviews of wd.com

a few years ago I purchased a My Book Duo with 2 x 3TB drives in RAID 1 configuration. 1-I was never able to get into the WD drive utility (Despite conversations with support). 2- One drive eventually failed. There was a red light on it, and I searched for the user manual online, but it is missing from the website. 3- Despite multiple conversations, the first few people were unable to help me access the WD drive utility, and the only way cust support knew how to help with my RAID 1 drives was via this Utility software. Despite me having un-installed and re-installed the software 3 times that day, we did it once more so he could satisfy himself that I had done it right - and was audibly surprised to find that he couldn't do it either. (WD - don't assume your customers are simpletons. it irritates them) After that, he didn't know what to do, and even suggested that I uninstall and re-install it again despite having done nothing to change anything that would make it now successful. I asked how that might help given I had done it 3x and he had done it once more. He wouldn't answer. He fumbled a bit and passed me to a "level 2" support person. Before doing so, it became obvious part of his confusion was that he couldn't navigate on an apple computer and admitted he was strictly a PC user so didn't know what to do). 4- Level 2 technician Gary was able to suggest a way to access the drive. by using a second laptop. Great. I was able to move onto rebuilding the drive. I purchased a new drive, installed, and rebuilt it. Rebuild failed. TWICE. I now own 4 WD red drives. All on suggestions from customer support. And now, his much delayed response is to purchase yet ANOTHER drive because in his world, clearly the 2 new drives were faulty. I asked why his assumption was that the new drives were faulty and why not the enclosure. He refused to answer. I've asked this question 3 times, but with no response and the continued pressure to keep purchasing new drives it feels like either they haven't a clue what they are doing, or are just trying to increase sales. WD you have permanently lost this customer. I've wasted nearly $1000 on this one issue and you still can't give me a straight answer. or provide substantive help to do the most basic of operations for this enclosure - rebuild a drive.

Habe am 14.12.19 eine Festplatte bestellt. Leider kam keine Festplatte. Der Kontaktversuch per Email und Paypal scheiterte. Schließlich griff der Paypal Käuferschutz und ich bin somit wenigstens nicht auf meinen Kosten sitzen geblieben. Für eine bekannte Marke wie Western Digital ist das einfach nur peinlich! Im Juni 19 habe ich ebenfalls bestellt. Hier funktionierte der Shop noch.

Wir haben Mitte Dezember eine Festpaltte bei Western Digital bestellt. Das Geld wurde von unserem Paypal Konto abgebucht. Doch es kam keine Bestellbestätigung. Nach Nachfrage beim Kundensupport wurde das Problem aufgenommen. Seitens des Kundensupports gab es dann keine telefonische Rückmeldung mehr. Nur eine Mail ob der Fall beendet werden kann. Trotz mehrmaliger Kontaktaufnahme haben wir nach ungefähr einen Monat weder die Ware noch eine zugesagte Rückerstattung erhalten. Wir können nur davon abraten bei diesen Shop zu bestellen.

Worst experience with online retailer, went to checkout via PayPal and was told payment had failed then paid another method direct with credit card. After completing 2nd attempt of payment, had confirmation the original payment had gone through too, so that's Western digital tricking customer into paying twice for item. Contacted western digital for refund that was 2 weeks ago and nothing. Disgusting customer service, disgusting deceitful from western digital

Nachdem ich im Online-Shop eine Festplatte bestellt habe und mir der Betrag auch abgebucht wurde kam keine Rückmeldung mehr seitens Western Digital. Erst auf meine Anfrage bei der Service-Hotline habe ich erfahren, dass meine Bestellung nicht versendet werden kann. Ich hätte also lange auf meine Bestellung oder eine Rückerstattung warten können. Vielleicht wurde ich vor Schlimmeren bewahrt, da ich in der Vergangenheit bereits schlechte Erfahrungen mit einer Festplatte dieser Firma gemacht habe.

I've known Western Digital for many years now and still have some working disks lying around. The basic WD Elements drives are not good seeing Amazon reviews and I just had two fail on me without any warning whatsoever. I am seriously considering switching to normal 3.5" hard disks without the USB soldered to the board and getting rid of all 2.5" WD externals I have now.

Worst customer service experience i have ever experienced. It has not been going on for 10 months!

This Review is belong to WD RED 2TB. I bought 2 of this HDD 3 years ago. It was recommanded from Synology as a long live HDD especially for a nas system. Less than 1 year the first HDD became bad sectors and in a time period of 3 weeks the raid1 was kicking the disk out. No SMART or other repairs were possible. I did not register the HDD at Western Digital. Okay I just dumped it and buy a new one. Same story after 8 Month!! I was in pressure so I just bought a nother one. This time I registered with Western Digital. Guess what - the HDD was not manage 1 year. So I was sending mails to the support. Western Digital does the best to get rid of your requests. As well after a phone call they were not really helpful. After a feeling of a hundred mails a support Agent send a mail. Marine was the name (mails still there to show anybody). She was willing to help. After I was not able to log into my registered account - because obvious over night my .txt file is changing the password by itself! - I found my self in a loop of sending a new password request and a wrong password! I could not manage this! Marine wanted me to remote my desktop to help! Remote a desktop for a login (that you have to take in mind) After serval trys she failed to do this - system was not working - she was lost. Solution was that she sad okay we will pickup the HDD by UPS o our costs. And I was pleased to rate her support. After 3 days no answer I send kind request mail to her.. Marine was vanished... where is she gone? Should I worry? On my replay an Alexa showed up. She sad that UPS service in Malta is not Possible I need to send the HDD on my costs. Wait I had a agreement 3 days before! My answer to this was - that the want to extent the guaranty for 3 Month if I do it on my costs! What? They do not care - they not solved anything but already 2 Weeks daily WD Mails forward and back! And than extend the not existing guarantee. I did not agree - cause I have a written down agreement. How does WD deal with this? Simple I do not get any answer from them already 3 Mails were not answer in a period of 2 Weeks! They stop communicate to me. Okay this is also a way to get rid of annoying customers! So WD Sells in Malta - but with out any guarantee in a behave what is unacceptable. Conclusion: After 3 HDD now what are not standing one year, the quality is bad! Look in the Syno forum many people complain about exact this! The support is made to get rid of the customers. Never ever again WD - !! A bad Product is perhaps okay - but this behave - shame on them! If you live in Malta a full member of the EU - better stay away from Western Digital!!!!