Western Digital (WD) is a leading provider of storage solutions, hard drives and Network Attached Storage devices for backup, sharing and storing the worlds data.
Western Digital (wd.com) has 666 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Computers & Phones · Irvine, California
Excellent
Computers & Phones · SAN DIEGO, California
Excellent
Computers & Phones · Oakdale, California
Excellent
Computers & Phones · Burbank, California
Excellent
666 approved reviews, newest moderated first
Scott N.
What can I say, WD get a bashing but Hermione in customer services made my day and turned a $500 piece of tin, into a useable NAS again. Hermione pulled it out of the bag, its a shame that WD head office dont do the same, and sell the spare parts that are required to run the hardware.. Back to searching the globe / internet for power supply blocks that are litterally impossible to source.
Jean J.
It's a shame! The methods of digital westerns are mafia. Since 6 months, western digital's after-sales service has been making promises to repair my Mycloudhome duo, which has broken down and which I am still awaiting repair or replacement. With each call, new promises that are never kept. It is outrageous and dishonest. I lost a lot of time and work because of this. I feel like I have been stolen
Frank
Ordered NVME SSD. Never arrived. The order does not even show up on their system any more. Worst shopping experience of the year. PayPal dispute opened.
HateMeNow
Nicht zu empfehlen, Geld wird einbehalten ohne bestellte Ware zu versenden. Kontakt zum Support schlichtweg nicht möglich. Geld über Paypal Käuferschutz zurück geholt, einmal und nie wieder Western Digital.
Jamie
Never order from their online store! My package was damaged by the courier (UPS) and never arrived. UPS just told me to contact WD. WD customer services were not willing to do anything about it and the customer service agent I spoke to on the phone was incredibly rude and disinterested. Luckily I was able to get my money back through Paypal. Would never order from here again.
Steven H.
Appalling WD Service Centre in Swindon As an IT manager myself, I have been absolutely appalled by the support service at WD. I sent a hard drive in for repair at their Service Centre in Swindon only to be told that the item sent was a red box of cheap headphones. And they will not honour the repair or replacement. And the thing is, this is the second time it has happened, as I sent a hard drive in for repair 4 years ago on behalf of my company I worked for and they played the same trick not realising I was the same person. I wonder, if this is happening to other customers? Please add your experiences here. I will never, ever buy a WD hard drive again!
Alan
Nightmare to deal with, issue with ext hard drives and format, Three Months been going back and forth, and no further on, they answer the question you have not asked, but not the one you have asked, back to seagate I guess. Suggested as not fit for purpose sold for they replace with a drive that is. Stay clear, and looking at other reviews here, I am not alone
oswaldo
Faulty 4tb disk, i will not buy wd again!!