Western Digital (WD) is a leading provider of storage solutions, hard drives and Network Attached Storage devices for backup, sharing and storing the worlds data.
Western Digital (wd.com) has 666 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Computers & Phones · Irvine, California
Excellent
Computers & Phones · SAN DIEGO, California
Excellent
Computers & Phones · Oakdale, California
Excellent
Computers & Phones · Burbank, California
Excellent
666 approved reviews, newest moderated first
Adam L.
When your WD hard drive fails do not return it under warranty! They have plenty for sale in the webstore but none available to replace your broken drive. I'm now waiting 4 months and nothing. I call them, they apologise, say they are going to do something - then nothing. Return your drive to the store you bought it from for a refund. THIS COMPANY DOES NOT CARE ABOUT YOU.
Leif K.
I have been stupid enough to buy a new MyHome after they shut down support on my old one. They offered me a discount of 20% if I would buy a new product. Their price included the discount was way more expensive than than prices I could find in my own country - Denmark. Shame on you WD!! When I attempted to register my product I got an error message saying something like "refresh page and try again". I did that and now I got a message that my serialnumber was wrong which it was not. Then I wrote a support, and they answered by sending me links to their knowlegde database and other links - which I had found myself. And they told me that my "incident" would be closed after 72 hours. So literally NO support. WAY TO GO WD :( Then i wrote on their facebok, hoping to get some help there. My comment magically disappeared after a littel while. So I will probably never learn, why I cannot register my product, because I don't know where to turn to. They only want to sell and get your money - after that they don't give a damn!!
Daniel
Meine externe Festplatte kam schon defekt an. Leider habe ich das erst ein paar Wochen nach Lieferung gemerkt, da ich die Platte nicht sofort benötigt habe. Der Amazon Support meine, ich sollte die RMA direkt Western Digital machen. Hätte ich das blos nicht! Porto nach Holland muss man selbst bezahlen (16€) und seit über 6 Wochen ist die Platte jetzt bei denen und es passiert gar nichts. Der Support liefert nur Ausreden am laufenden Band und versichert "höchste Priorität" des Anliegens. Bin extrem genervt. Update: Anfang Februar wurde ich dann, nachdem ich den Kundendienst mehrfach kontaktiert hatte und eine letzte Frist zur Erfüllung gesetzt hatte, nochmals angeschrieben. Ich wurde aufgrund meiner langen Wartezeit und Frustration upgegraded und mir wurde dann wirklich innerhalb weniger tage eine 18tb (statt meiner 12tb Platte) zugeschickt. Davon bin ich positiv überrascht und ändere meine Bewertung entsprechend. Allerdings war es ein langer und beschwerlicher weg dorthin. Ein stern abzug nun für die lange wartezeit und ein stern abzug wegen der zeit und nerven die der tausch gekostet hat.
Steve C.
WD 4TB Portable Drive This drive failed during the warrantee period and I returned it under a RMA (I had to pay postage). WD confirmed that they received the returned drive on 30 November 2021. It now very nearly two months later and nothing has happened. The RMA status simple says "Received / Processing". I've contacted WD twice. The first time they said it was "global supply problems" and asked me to wait a little longer. The second time they have simply ignored me so far.
Rob
I usually buy products that make my life easier, not more difficult, whether at work or home. Instead, with the Western Digital My Passport, I have lost data when three separate hard drives became corrupt. I am losing productivity in my work by using WD products; as I have to nursemaid and fix WD issues - it won't eject when requested, data becomes corrupt, passwords are no longer recognised (with no means of password recovery or reset). If you are happy to lose data, waste time fixing problems, and generally like portable hard drives that often become corrupt, then Western Digital is the drive for you. Zero faith and trust on this inconsistent and unreliable product.
steve M.
we bought five wd drives and one failed after a couple of months of use. The problem is claiming a replacement even though there is a two-year warranty. It's such a time-consuming process it's just easier to buy a new one. But not from WD.
TRISTAN S.
We ordered a HHD from WD on the 30th Jan 2021. The order status just shows ready for dispatch but not delivery and a thorough waste of our time. NEVER use Western Digital is our advice.
Consumer
Ich hatte ein Problem Herr Kurt hat mich schon 2 mal geholfen super Mitarbeiter toller Service immer wieder Danke