Western DigitalReviews of wd.com

The hard drive died after a couple of months, barely used. I regret choosing WD; don't make the same mistake.

i will never using western digital again. yall need to honor your customers better. they wont see if the product they sell is under warranty or not. i talked to the gentleman on the phone and he said he couldnt look it up haha!. yall are foolish and rip ppl off. i asked for a replacement part and first thing they ask for is a reciept. it has a SERIAL NUMBER FOR A REASON! if it was stolen you would know that already. you want a receipt because you dont want to BACK YOUR PRODUCT!

The drive stopped working just after I copied 3 TB of backup data onto it. The replacement drive also died after less than a year. I lost my Backups. I didn't even know that drives can die before I started using WD Passport. I never had such issues with HDDs in the past. Not a reliable drive for backups. The replacement process is slow. The customer support is useless.

Unglaublich: Eine WD mit 4TB und eine mit 5TB laufen nicht mehr an. Reparatur im Reinraum würde je 1000 Euro plus kosten.

Mir wurden WD-Festplatten als sehr gut empfohlen. Daher habe ich zwei Festplatten bestellt, die aber niemals angekommen sind. Mir wurde die Rückerstattung zugesichert, aber dies ist nicht erfolgt. Nun reagiert niemand mehr auf meine Emails. Schade.

I ordered a 10tb WD red Pro and it was DOA which is bad enough. However the fact that they do not offer the option to replace is ridiculous. You have to send back the faulty drive for a refund and re-order (if they still have stock). The refund policy is way too slow and after nearly two weeks of them receiving the faulty drive back I have still not received my refund. They say to allow up to 10 working days which is far to long having been supplied a faulty product. If I were to buy another it would be through Amazon where the customer service / return process is what it should be.

Je reçois un disque neuf… qui affiche 0 GB. J’exécute tous les tests possibles, je contacte le SAV… et là, c’est le festival. Pendant plus d’un mois, je galère avec eux. À un moment, on me sort que mon disque serait une contrefaçon. Oui, vous avez bien lu. Mon disque acheté neuf, avec facture, serait une contrefaçon. J’envoie toutes les preuves, toutes les factures… et là ? RIEN. Pas de suivi, pas de mise à jour, personne ne répond. Si vous voulez des nouvelles, il faut appeler vous-même et espérer tomber sur quelqu’un de vaguement humain. Je les relance encore et là, la réponse du siècle : « Oui, votre disque est bon… mais il faut attendre que notre équipe informatique corrige le problème. » Autrement dit : ils reconnaissent leur erreur mais sont incapables de rien faire, tout doit passer par leur système interne lent comme un escargot. Faire une exception ? Impensable. Aider un client qui subit leur incompétence ? Jamais. Bref, un SAV complètement désorganisé, arrogant et inefficace, qui vous fait perdre du temps, de l’énergie, et surtout votre patience. Si vous aimez le stress gratuit et l’incompétence à l’état pur, foncez. Sinon, fuyez.

I own THREE P10 4TB external hard drives and I accidentally dropped one in 2023 that developed the "click of death" so I bought a replacement. I just returned the replacement as it developed more than 1400 sector errors (and it was never mishandled). Now, another P10 drive (SN: WX410698VJZT) is dying (it also has many sector errors and has never been mishandled) but I bought it in 2020 so warranty is not an option. I orignally bought the P10 drives because they were portable, fast and large enough to store all of my family videos, photos, system backups and work. Due to the sector errors, some IMPORTANT files are now inaccessible and transfer speeds are dead slow so I am incredibly disappointed and do not trust "spinning" hard drives anymore. I used to manage computer systems more than 2 decades ago and knew WD were reputable - now I know WD are not reputable at all. It is unfortunate that high capacity SSDs are so expensive and their long-term reliability is yet to be proven.