Western DigitalReviews of wd.com

appears WD not reviewed much? They have no CS dept. I'm trying to install ES2 Ultra replacing old NAS. Getting nowhere. Will return this one, wish I hadn't wasted my time.

Stopping support of WD Discovery No easy access to local files through Windows Explorer

This is a *tech* company? Let's count the ways Western Digital's technology FAILS. (1) Try implementing a brand new My Cloud Home hard drive & service. Follow the directions to find that they don't work and then spend 90+ minutes with a tech support rep who doesn't know the product and says to "reset the device" in order to delete the on-line account and start over -- which, of course, won't work (because the device & service are separate). (2) Try logging into the on-line database only to be rejected over & over & over -- with no notice by the system that the account has been locked due to multiple failed log-in attempts. (3) My Cloud Home service goes down without explanation for over a week, denying all access to cloud-stored back-ups. No explanation & no updates. "Our engineering and support teams have worked around the clock," WD's email says but never explains the problem or solution. (4) Three weeks later, WD announces that its on-line store's customer database has been "compromised" but offers ZERO assistance (e.g., credit monitoring) for those affected consumers. (5) Call anyone in "Global Customer Support." Phones ring & ring & ring & ring, and there's no voicemail. Lucky enough to get a human being and point out the problem? "Our voicemail system is down." Worse than the technical issues are the attitudes of virtually every person who suffers the unfortunate reality of having to work there. Western Digital's tech support employees are among worst-trained and grossly under-skilled people in the industry. They know little (if anything) about how a cloud service works, and they're completely incapable of helping solve even the simplest problems. I'm not a technical person, so when I need to explain to a tech support rep how a database works, I know I'm in real trouble. Worse, Western Digital's customer service people are incompetent, unhelpful & rude. Try talking about a problem with the service, and they all read off of the same script; try to get them to address anything else, and they can't. Ask to escalate, and they first say their supervisor isn't any smarter than they are, then they say their supervisor doesn't take calls. Ultimately, I emailed Wester Digital's Executive Vice President, Customer Organization and was connected to a "Global Customer Support" manager who interrupted every single sentence I uttered, refused to answer any of my questions (except to read from her prepared script) and had the audacity to claim that she was the highest-placed person in the company -- i.e., SHE HAS NO BOSS. I hung up laughing and will call David Goeckeler (WD's CEO) to make sure he knows this. Here's a great rule of thumb: Whenever a company goes to great pains (as Western Digital has done) to hide its management team &/or their contact information from the public, then they're providing a garbage product &/or service. Companies that are at least trying to do a good job want to hear from their customers. Western Digital is one of those. Buy elsewhere.

My cloud is offline most of the time and NOT due to wifi. Call and the automated voice says their company is closed. Cannot put a service case as that does not currectly work. I have put in a grievance with the BBB. I had to buy an external hard drive that does not connect to an outside service since I do not trust anyone. Shame on you WD. You have thee worst customer service and products of all time.

Richtig schlechter Support. Zwei Festplatten (SanDisk) reklamiert, Abhilfe wurde mehrmals versprochen, doch wochenlang kommt kein Ersatz. Auch als der (freundliche, aber hilflose) Support die Sache eskalieren will, tut sich zwei Wochen lang nichts.

Seit nun 3 Monaten warte ich auf die Auszahlung meiner Retoure. Seit 3 Monaten wird mir erzählt, das ein Systemausfall vorliegt und die Auszahlung von Retouren sich verzögert. Unprofessionell.

Nightmare. Dealing with WD products and costumer service is a real nightmare. I guess the comments here tells it all.

Keine Möglichkeit Bestellungen zurückzusenden. Weder innerhalb von 14 Tagen gemäß Fernabsatzgesetz oder bei defekt und Gewährleistung. Kein Tausch oder Erstattung möglich. Jeder China-Shop hat besseren Kunden-Support!