Western DigitalReviews of wd.com

I purchased drives less than 3 years ago and went to complete an RMA but found the drives warranty expired before i even purchased date. both drives failled within hours of each other and have the same manufacture date so i assume the drives were poorly manufactured. After contacting WD support i was informed the drives were under warranty so again to i go to completed the RMA but the warranty expiry had not been updated. I contact WD once again. After numerous attempts at contacting them and not getting a response from Tom P. I had to escalate the case to get a response and in the end it was nearly 2 weeks sine initial contact that i got a response saying drives are not in warranty and that warranty expired 6 months before i purchase and less than a year after manufacture. This total contradicted what i was told earlier and what there own site says about these drives having a 3 year warranty. I have 20+ western digital drives and they are the only drives i purchase personally or for the company i work for. I will never buy WD again and will make sure the company i work for does not either.

Terrible company. Sold SD card with lifetime warranty but broke within a few months. Started the warrenty replacement process. Sent them the card as requested and they confirmed receipt. Then radio silence and it has been 2 months! All my emails since then has been ignored. Dont buy WD or Sandisk.

Terrible company, terrible support, terrible products. I have issue, HDD broke right after the warranty they basically said "turn it off and on again" if doesn't work buy new one that support is pointless and they need to be fired ASAP! Their products don't live long after the warranty period! Wester Digital you are a SCAM!! Reference #230811-001102

Grande assistenza tecnica da parte di WD nella persona del Signor Segio T . Veramente outstanding complimenti . Grande competenza e disponibilità.

Es dreht sich "lediglich" um einen USB-32GB-Stick, der sich nicht initiieren lässt. Auf 2 Garantieverlangen wurde mit anscheinend falschen Textbausteinen jeweils geantwortet. Erst nach Tagen gab es eine Garantieantwort und diese, zumindest für mich unverständlich. Es ist für mich zu kompliziert und deshalb werde ich nichts weiteres unternehmen.

had my Hard Drive replaced by a computer guy, it lasted 10 months....guess what the feared blue screen showed up....had to buy ANOTHER HARD DRIVE, THIS TIME I LEARNED TO DO THE JOB MYSELF....WESTERN DIGITAL IS JUNK , DONT WASTE YOUR MONEY, BUY SAMSUNG FOR SURE. I WANT MY MONEY BACK!

I would like to make this clear if anyone reads this Do not buy from amazon or curry or any other retailer trying to sell these devices as they quickly shifting buck , brushing under carpet these products and they are still currently selling them new and under fiancé. WD duo And home DUO 2 Etc 8 Tb cloud storage no longer supported what that means is you have no cloud functionality for storing your product via software that was previously download or currently installed. no point making a new account via my cloud either as the support has gone. Plus like I said do not buy these from curry or amazon they have a no return policy and the 2 year warranty they claim guarantee is no longer fit for purpose as advertised also doesn't Automatic backup like I also advertised on top of all this Max capacity: 8 TB is also kind a lie as you don't get full 8TB you looking at 7.60 tb after formatting or far less if you set to raid 1. WB No longer support the devices and software and the warranty is no more than just bog paper from day one. For people like myself I think WD should treat there customer fairly and offer an alternative device that is fully supported with the intended 2 year guarantee, this will never happen again and I won't be buying anything from WD every again. Only support they can give is trying to isolate the device so you can use as a local network storage which is defaulting what people brought this device for in the first place, Mac wise it a case of wiping the eniler hods again and loosing all data.

Meine MyCloud 12 TB (gekauft Januar 2022 - zum ersten Mal defekt im Dezember 2022) ist bereits seit März 2023 zum zweiten Mal zum Austausch bei Western Digital. Im Juli 2023 wurde mir auf einmal unterstellt, dass nicht die passenden Festplatten in dem angelieferten Gehäuse stecken würden und somit kein Austausch erfolgen kann. Ich habe das defekte Original-Gerät an WD gesendet -wieso sollte ich die Festplatten austauschen? Das ergibt keinerlei Sinn. Die Platten wurden nur extern gelöscht (das Gerät selber hat ja nicht mehr gebootet) und wieder in das Gerät eingesetzt. Warum sollte ich andere 2x 6TB-Platten an WD zurück senden? Diese Logik wird aber von WD, wie ich jetzt vermutet mit Vorsatz wenn ich so die anderen Beurteilungen lese, nicht geteilt. Solange ich die, laut WD, nicht die "richtigen" Festplatten anliefern kann wird mal gar nichts getauscht. Das das getauschte Gerät schon mit anderen Platten als angeblich dokumentiert an mich im Februar 2023 als Austausch versendet wurde, wird von WD nicht mal in Erwägung gezogen. Wer sich auf diese unseriöse Art und Weise seiner Garantieverpflichtung entzieht, scheint als Unternehmen wohl kurz vor der Insolvenz zu stehen. Also - Finger weg von Western Digital.