Wayside GardensReviews of waysidegardens.com

I have yet to get through to anyone at Wayside Gardens concerning my order of plants in late March. I have called repeatedly without being able to reach anyone and I have already paid for my order. I need a refund.

$80 on plants that came dead or dying. Have replanted with lots of sun, love and water and they look abysmal. Should have known better; the site doesn’t even come with a product guarantee or a 1-800 phone number to call for customer service. Have reached out via email with pictures and no response. Have purchased before so should have know better; those plants also came dead or died soon after. UPDATE: have tried repeatedly to get in touch with Wayside via their response below and no one has gotten back to me now in 5+weeks. DO NOT BUY FROM WAYSIDE!

I would give Wayside Gardens a zero if that was an option. My experience with Wayside Gardens was one of the worst experiences I have ever experienced with a plant nursery. I placed my order back in January using my PayPal account. I received an email message a couple of weeks ago from Wayside stating that there was a problem with processing my payment and listed a number to call. I called and was able to leave a message. Fast Forward a couple of weeks after trying to call a couple more times with no option to leave a message and outside their normal business hours (I am Mountain Standard, Wayside is Eastern) I finally reached Wayside today. First I was told that I had 72 hours to respond and that my order was cancelled. Then told by a supervisor that I only had 48 hours to respond and that the phone number they sent on the email did not have the capability to leave a message. Who did I leave a message with I wonder? I have requested my name to be removed from the Wayside mailing list. I would not recommend Wayside as a reputable online plant nursery to order from....It is apparent, their customer service is poor and their response to solve a problem is less than poor. What a terrible experience. Now to go to my PayPal account and handle the pending payment for Wayside Gardens... Service is a zero. Joy Taves

I received my order yesterday. Out of 14 plants ordered, only one was worth keeping. The other were very tiny with dried leaves and/or wilting leaves. I reiterate VERY TINY. Not something I would buy anywhere. I have written to Wayside and asked for a refund. I sent them pictures of these little dying plants that I paid almost $300. I am trying to make my garden more hummingbird friendly as they already love my Rose of Sharon bushes. I am on Social Security so spending this amount of money is not done easily. I have ordered plants from many places before, including Wayside and they were okay. there are two places from which I have ordered and not been dissappointed: Walmart and Amazon. Both places have always sent me thriving plants, well packed and arriving in perfect condition. No more Wayside Gardens for me. I hope I get my refund.

I placed an order for three (3) Lavandula 'Munstead' @ $11.95ea and two died. I also ordered for a second time three (3) Phlox 'candy stripe' plants @ $7.95. two died (I ordered these as bareroots in 2018 and all three never bloomed). I just ordered two quart size rose bushes (I'd be surprised if they survive). I'd rather go to Home Depot or Lowes, they have a better and quality selection. I will not order from this firm again ... nothing survives.

Wayside delivered tiny barefoot Astrancia Sparkling Star and Dicentra Burning Heart for the cost of $11.95 and $14.95 respectively - not worth it! Will stick to local garden centers from now on and not be seduced by the catalogues!

Bought 3 blue boa and 3 lavender- 2 boas are barely alive and one of the lavender died. I sent an email and got no response, 3 in all. I called several times and nobody ever answered. Terrible customer service and plants are only 50% viable. After spending $90, I don’t believe I will be ordering again.

Used to order years ago and everything came in perfectly and survived. Last several times I recently ordered 2019, somethings were dry and were not healthy at all. Most did not survive. I will never order from them again. They are not a family owned business any longer and was bought out. Consequently I think quality has suffered