Wayside GardensReviews of waysidegardens.com

This was my first and last year to order from Wayside. The 3 lavandula Phenomenal plants died, the echinacea Sombrero that I paid 20.95 never had a chance. It was tiny and on it's last leg when it arrived. The Heuchera Fire Chief was no longer in its container when it arrived so it was in bad shape I'm still babying that one. So disappointed. We live in a small town and are limited to what we can get so I was excited to try some new things. Lesson learned!

After following up with the company and providing my feedback the comany stood behind their product and resolved the issue so at this point I no longer have an issue with Wayside Garden or Park Seeds Wayside Garden or Park Seeds I just received the two cheer drop trees for $29.95 each and $19.00 shipping for a total of 77.54 and wow was I surprised. These trees look like a very very small Christmas dinner table decoration. I emailed the company and followed up with a phone call before ordering and they responded by saying the plant height was 18" -24" high. The plants I got were seven inches high, these so call tree could fit in a coffee cup, I took a picture of a coffee cup next to the tree so folks could see the size comparison. Confirm the details of your order from this company, The website says Wayside Gardens, but the phone message states Park seeds. I read a couple of reviews but did not read enough and after receiving the email and speaking to the company I thought it should be fine. These are not what you see at a Walmart or home center store or what I expected. The company understood my concerns and made things right and stated they were working on improving the order process.I appreicated their follow up.

Recently I ordered and paid for a wisteria plant but what arrived was not a plant; Actually it was a thin twig or part of a twig. I could not reach customer service because I was put on hold until I gave up. I then sent the twig itself and the Wayside paperwork directly to the president of the company. I never heard from her. Customer service contacted me by e mail and gave me the name of a specific person to call about this situation. Called that number and asked for that person. They said that no person with that name worked for Wayside. The person I talked to said they were willing to send me a replacement but he suggested that I didn t know the difference between what a plant in a pot and a bare root plant looked like. I told him that I could send him a photo I took of the small twig or he could go the president of his company s office and actually look at the thing. Not interested. I will wait to see what actually arrives this second time. Yes, everyone makes mistakes but clearly this company does not have a functioning quality control department. before ordering from Wayside take a look on Yelp and other sites to see the huge number of (documented) complaints about the awful quality of "plants " received and the inadequate response or lack of any response from customer service. Phillip Zuckerman (Connecticut)

Worst customer service I have ever had. My plants arrived completely broken to the base of the stem and they pretty much told me to rub epsom salt on my wounds and move on.

Ordered 6 plants for $100. The box came crushed, and the plants inside were leggy, sad, and wilted. Definitely not worth the money, at least 4 of the 6 were almost dead. I emailed their customer service, provided photos, and got no response after 7 days. After emailing again to request a refund they finally responded and offered to replace the 4 dead items. I would never order from here again. Editing for clarity: I sent two emails. One, immediately after the dead plants arrived asking for replacements. Then, after seven days of radio silence I asked for a refund, which is when they said they were sending replacements - it wasn't until I followed up a second time that anything was done. My replacements have yet to arrive, but I am hoping they are better quality than what was sent previously.

A few days ago I wrote a review for Wayside explaining how of three different orders, one received last spring and then two more orders that I received this past.spring and what bad shape the plants were.when I received them. I stated that at.least 6 of them were.dead.or.almost.dead but I planted them to see if there was any hope for them. None of at least.6 survived. So I was contacted here telling me to send order information and they would get back to me. I sent copies of all three orders in two separate emails to information @ wayside.com Attention Jarrod as I was told. So I received a voicemail from a Candi fromWayside because apparently she had no clue why I had.sent emails. I called back, spoke to someone who said there was no record in the system of my orders??? So he called back later left voicemail saying to send pictures of problem along with order info. Don’t know how I am to send pictures of plants that never came up from last year and ones that are dead from this springs order. There is nothing left to see. Plus I had already sent order info last week. This is the worst company. Product is bad, customer service is bad and plants are misrepresented. Plant said they were quart size. They were.more like cup size containers. I will never purchase from this company again. And I would never recommend to anyone.

I received my plant today, 5/23/2021 and it is nearly dead. All dry and wilted. This plant cost $25 plus ridiculous shipping charge of $13! I doubt it will live. It looks all brown and dry. Very unsatisfied!! Never order again from this grower!!

I ordered 6 plants and they came very quickly and all were in stock. Although the pots were indeed much smaller than pictured at the site, and the price was quite high, all of the plants were packed well and arrived in excellent condition. I would have given a 5 star rating if the pots had been the advertised size; however, I don't think I will order from here again.