very disappointed they could not delay shipment after ordering online. I was leaving on vacation for a week so the box will just sit on my front porch.
Response from Wayside GardensOct 30, 2025
We’re really sorry for the frustration with your shipping timing. We understand how inconvenient it is when plans change and you can’t be home for delivery. While we aren’t able to delay or reroute an online order once it’s processed, I’d love to take a closer look at your order and the situation. Please email your order details to [email protected], attn: Gwen, and I’ll review this personally to see how we can help.
JM
Joe M.
Wayside Garden or Park…
After following up with the company and providing my feedback the comany stood behind their product and resolved the issue so at this point I no longer have an issue with Wayside Garden or Park Seeds Wayside Garden or Park Seeds
I just received the two cheer drop trees for $29.95 each and
$19.00 shipping for a total of 77.54 and wow was I surprised. These trees look like a very very small Christmas dinner table decoration.
I emailed the company and followed up with a phone call before ordering and they responded by saying the plant height was 18" -24" high. The plants I got were seven inches high, these so call tree could fit in a coffee cup, I took a picture of a coffee cup next to the tree so folks could see the size comparison. Confirm the details of your order from this company, The website says Wayside Gardens, but the phone message states Park seeds.
I read a couple of reviews but did not read enough and after receiving the email and speaking to the company I thought it should be fine. These are not what you see at a Walmart or home center store or what I expected. The company understood my concerns and made things right and stated they were working on improving the order process.I appreicated their follow up.
Response from Wayside GardensMay 20, 2022
Hi Joe, I'm sorry to learn that the Thuja arrived undersized. We guarantee our plants, so please email us at [email protected] with ATTN: Eric in the subject line so we can make this right.
TB
Thomas B.
Refunded after contact by email.
I ordered two plants from the center both were in stock at the time of the order. When shipped one was not in stock and the one that did ship arrived dead. I have sent them emails and received no response about the dead plant.
It appears now they are making an effort to resolve shipping problems and I was offered a refund. Hopefully it is received.
I appreciate the help from Eric
Response from Wayside GardensJun 11, 2020
Hi Thomas, We are continuing to work through our emails, but I apologize for this experience. I would like to help you out in this situation. If you are able, please email [email protected] with "ATTN: Eric" in the subject line and we'll make this right for you. We will do better moving forward. -Eric
KA
Kathy
Update on my previous rating for…
Update on my previous rating for resolution of Jackson& Perkins Strike It Rich rose purchase/replacement. Trustpilot representative, Angela at J&P (Wayside Gardens), and Karen..all responded on Aug. 30th and Sept. 5th. Refund was issued and transaction posted Sept. 6th.
BB
Bonny B.
Uses environmentally unfriendly packing peanuts of styrofoam!
The plants are fine and good size upon arrival. They’re regular prices are high so I only shop their sales. However I was shocked to see they’re still using packing peanuts of styrofoam! No one uses those Anya’s they’re so horrible for the environment and the consumer. That alone will prevent me from shopping there again.
Oregonian
Response from Wayside GardensMay 30, 2019
I apologize. We are currently in the process of phasing out Styrofoam packing peanuts.
SO
Sofia O.
I gave this company not a very good…
I gave this company not a very good review a few weeks ago, I have
received a call from them and it seems that a good portion of the problem will be resolved, I will try them again.
MP
Michael P T.
Refund Resolution
The refund problem that I cited in my prior review was completely resolved to my satisfaction on November 2.
GB
Gail B.
Wasn't super bad but wasn't super…
Wasn't super bad but wasn't super thrilled either. The plants were smaller than another online company that I used of the same pot size. The plants were rolling around in the box, there was bubble wrap everywhere. Granted, the post office opened this box and rifled through it for random inspections, so that is probably why it was an absolute mess inside, but, another online plant shipper packs their plants tightly packed in custom fit quart size cardboard sleeves, not bubble wrap. That was a much better way to ship. Now as far as the plants, the Iceberg roses came in with no no container, no leaves, and no dirt, roots wrapped in paper, but the paper wasn't around the roots and they were half way out of a plastic bag. I didn't think they would live. I planted them, with the crown 2 inches below soil level. Two sprouted within the first month and the other did nothing. I let it sit for 4 months, figured it was dead, but kept watering it anyway since I had a ground cover there, and it's September and it has sprouted! The other rose is about 2-3 ft tall already, this season. So, all of the plants that came in lived, even though the post office trashed the packaging and held it longer. Would I order again? if they had something I really wanted and I couldn't get it from my other source I would, but I do like the other online source better.
Response from Wayside GardensSep 14, 2018
Dear Gail,
We do apologize for the items arriving in such a state, but are thrilled to hear that all of the plants are now thriving. Thank you for participating in our review and providing specific feedback. We love hearing suggestions from our customers on things that can improve their shopping experience with us, and definitely take them all into consideration. Your input is very important to us and will assist us in our ongoing efforts to provide better products and services to all our customers.