Wayside GardensReviews of waysidegardens.com

Received a UPS scam phishing email from Waysidegardens.com stating that I have to pay a $1.95 to receive a package. We didn't order anything from this sham company, it's an obvious scam and people should be wary of receiving these types of emails. If you need verification you should contact UPS directly and not through any scam or third party websites.

After a month I have no product or updates. It's May. Customer service is hard to reach. They don't allow voice mail. Let's see if they respond to my email.

I placed an order with Wayside gardens on March 5, 2023 for 25 hydrangeas. Whenever I tried to check the status of the order on their website I was redirected to a page which told me to contact customer service. When I tried emailing customer service to request a status and timing of delivery, I received an email saying I would be advised when the items were sent and they couldn't give me any more information because that information was determined by the "shipping department". Then I would receive a note saying my inquiry was resolved. My requests were never resolved, they just simply sent me an email saying they couldn't tell me. This went on for over a dozen email requests from me. Then at the end of April - nearly two months after the order was placed, I was informed two requested hydrangeas were no longer available - why did this take 2 months to find out? Now I'm left with two empty spots and most other vendors have sold out of specialty hydrangeas. Very poor service and I will not order from them again.

I reached out last Summer after my river birch tree order arrived with 2 of the 3 very small trees looking half dead. I was told it was common for them to go into a "dormancy" state and that they would usually "come out of it" after the season. I shared that I was willing to wait till the spring but wanted to make sure they would stand behind the guarantee if I waited and I was told that notes would be placed in my order file. Now that two of the 3 trees did not "come out of it" I reached back out to them and now I'm being told that the return time has expired which is exactly the opposite of what I was told would happen.

Really terrible! I order in December and just received the plants. When I called to ask, the person hung up on me when I was asking a question too. One was a “bare root” plant but it was less the an inch long and it was $39.99. Seriously just go somewhere else.

Wayside will not honor my gift certificates (at least not easily). I have two physical gift certificates (I called and verified that they are still good) that Wayside.com will not honor -- the website doesn't recognize them as active. I called customer service and was told to email info@wayside... with my shopping cart, and they would call me back for payment information. I did this on a Thursday morning and again on Friday morning. It's now Monday morning, and still no callback. I will go ahead and call again... ...I am now on hold, trying to make a phone order using the gift certificates. The agent is attentive and friendly. Nevertheless, it's disappointing that I need to spend ~25 min on the phone for something that should take 5 in online.

Maybe this will get their attention. I purchased 12 echinacea eccentrics “plants” from Wayside gardens. Received the order and was surprised to find the roots more like fine threads or feeder roots. I followed the instructions carefully. Now 6 weeks later not one has sprouted. I called on 6/30/22. I was assured their horticulturist would return my call in 29-30 minutes. That did not happen. I called back in a few days. Message was they are closed July and August and any inquiries must be submitted via email. 2 emails sent…nothing. After reading the reviews I noticed their response was to send to the attention of Eric. 3rd email sent this time to Eric’s attention. Right now I’m out $143.00. I’m calling my credit card coming to see if I have any recourse. Will never use or recommend this company.

I received my order today of 20 plants called ‘tidal pool’. Very upset with the quality of these plants for the $. 200.00 price I paid. Please just go to your local nursery rather than buying online. I wish they did quality checks and I doubt these plants will thrive considering the size and condition.