Wayside GardensReviews of waysidegardens.com

I ordered a weigela shrub recently which arrived after a couple of weeks in terrible shape. It was not only a tiny plant with few leaves, but some of the leaves were so dry that they crumbled in my hand. When I called to tell them I wanted to return the plant and explained why, the person I spoke to blamed it on the transport company and said there would be a 20% restocking fee. I questioned why I was responsible for damage from the transportation to no avail. It still didn't explain the quality of the plant I received. Obviously the company does not take responsibility for the quality of their goods. I will NEVER order from them again.

This place is amazing, the customers service is excellent. The trees and flowers are just breath taking. I want to thank them for all there great work and great customer service and I'm a customer for life.

WEBWG2179800 Bought two bare root roses. Neither have shown any signs of being alive. I've emailed customer service three times with pictures.,.no response. Not only am I truly disappointed in your product, but I'm thoroughly disgusted with your lack of customer service. I see you are connected with Jackson and Perkins and both of your customer service departments suck. I want nothing else to do with either of you. I want my money back that I wasted on your product so I can go to a local Nursery next year and get the flowers I know will produce. Lost customer.

When I received the shipment last year, half of the plants arrived either damaged, dead or dying. One was completely dead, and it was refunded. I asked wayside what to do to save the other plants, and I tried their recommendation, but they didn’t make it. I was also sent two bareroots that looked dead upon arrival, but I planted and no growth. I even waited through the winter to see if they would come up in the spring, and they did not. I have emailed wayside twice in the past four weeks without a response. If you are getting so much business because everyone wants to garden during covid, hire more people to respond to emails. I want a refund, not a credit, because I don’t want to have to go through receiving dead plants again. My order number is WEBWG2013388. I emailed on 5/25 and 6/13.

I ordered two plants from the center both were in stock at the time of the order. When shipped one was not in stock and the one that did ship arrived dead. I have sent them emails and received no response about the dead plant. It appears now they are making an effort to resolve shipping problems and I was offered a refund. Hopefully it is received. I appreciate the help from Eric

Bad company. Just plain bad. I ordered and they sent a tiny plant and then wouldn’t respond to my email about it until 4 weeks later. They Offered a refund The day after one of their biggest sale days of the year, so not much was even left. I had to wait another 7 business days To be able to redeem the refund. Their shipping charges are outrageous!!!

I've ordered twice from Wayside since its reorganization a number of years ago. The first time I was so disappointed with the quality of the plants I received that I said never again. But they've upped their hype, put out a nice catalogue and I thought I'd try again. Never again. They ship with foam beads as packing material and this just isn't acceptable anymore as the beads end up going everywhere and many recycling centers won't accept them. The plants arrived in good condition thought the quality was quite variable. One day out of the box and it was apparent that none of the plants had been hardened off and most of the order was beyond platable just three days after arrival. Yes, it was cold but it was clear that these plants, shipped from South Carolina and Califormia to NY we no where near frost tolerant. five other vendors that I buy from online didn't start shipping until two weeks later. I emailed Wayside to explain what happened and no response. Two weeks later I emailed again and again, no response. They claim on their web site to be very busy getting their orders out but I suspect they are very busy dealing with customer complaints.

Do not order from Wayside! I rarely leave negative feedback, but I must warn you that customer service, if you end up needing it, is nonexistent. I ordered 4 plants and they arrived in a single, undamaged box. 3 were in good condition, but the fourth was in horrible shape practically falling apart as I removed it. I emailed Wayside 3 times seeking a replacement or refund for the single plant. I even made the final email “ATTN Eric” based on one on Wayside’s replies to a TrustPilot complaint. Not once did they respond except for the auto respond email saying “We have received your email and will respond.” Something is seriously wrong with this company, and if you give them your money, you’re rolling the dice. Feel free to contact me if you have any questions. 7074169703