Wayside GardensReviews of waysidegardens.com

Response from Wayside GardensJul 21, 2026

Updated 7/22/26: Thank you again for bringing this to our attention. I sincerely apologize for our delayed response and for the frustration this has caused. We've sent you an email regarding your claim. A replacement Corinne™ Clematis will be shipped to you in September, when we resume shipping live plants to your area based on the seasonal planting schedule. We appreciate your patience and the opportunity to make this right. If you have any questions after reviewing our email, please don't hesitate to reply—we're happy to help. – Gwen Hi, thank you for taking the time to share your experience. I'm so sorry to hear that one of your clematis plants hasn't started growing and that you haven't received the follow-up you were expecting. That's certainly not the experience we want you to have. I'm going to send you a message through Trustpilot requesting your order information so I can look into this personally. Once I have your details, I'll be happy to review what happened and make sure we get this resolved for you. Thank you for bringing this to our attention, and I look forward to speaking with you soon. – Gwen,

Response from Wayside GardensJul 21, 2026

Hi Paul, thank you for being a long-time Wayside Gardens customer, and thank you for sharing your experience. We're sorry you ran into so much trouble updating your email address. We know how frustrating that can be, especially when it prevents you from accessing your account. We're glad you were able to find a workaround, but we understand that shouldn't have been necessary. We've shared your feedback with our team so we can continue investigating these types of account issues and look for ways to make the process smoother. We truly appreciate your patience and your continued support of Wayside Gardens.

Response from Wayside GardensMay 18, 2026

Thank you for taking the time to leave this review. I personally reviewed your order and had our horticulturist review the photos you submitted as well, and you were right — you did not receive the Hearts A’Fire Redbud you ordered. We should have handled this situation much better from the start, and I sincerely apologize for both the mix-up and the frustration you experienced when trying to get it resolved. We truly appreciate the years of trust you and your family have placed in our brands, and I hate that this experience left you feeling disappointed. I will be reaching out to you directly via email with additional details on next steps. Thank you again for reaching out. Gwen

Response from Wayside GardensMay 4, 2026

We’re very sorry to hear about your experience—this is not the standard we aim to provide. We did respond to your email on Wednesday, April 29, and we’re sorry if that message did not reach you. At this time, the Spring Grove Dogwood trees are sold out, so a store credit has been issued for the trees. We understand how disappointing this situation is and appreciate you bringing it to our attention. Your feedback has been shared with our team as we continue working to improve our packaging and overall customer experience. Thank you, Gwen

Response from Wayside GardensApr 7, 2026

Wow—we love hearing this! There’s nothing better than opening a box and finding strong, healthy plants ready to go. We’ll be sure to pass this along to our packing team—they take a lot of pride in getting plants to you in great shape. Thanks so much for sharing your experience, and happy growing! Happy Spring! Gwen

Response from Wayside GardensOct 30, 2025

We’re really sorry for the frustration with your shipping timing. We understand how inconvenient it is when plans change and you can’t be home for delivery. While we aren’t able to delay or reroute an online order once it’s processed, I’d love to take a closer look at your order and the situation. Please email your order details to [email protected], attn: Gwen, and I’ll review this personally to see how we can help.

Response from Wayside GardensJun 13, 2025

So happy to hear you’re loving the Firefly Petunias as much as we do—they really are something special! Enjoy their glow!

Response from Wayside GardensJun 28, 2024

Thank you for letting us know about your situation Ken. We do have some great customer service representatives. We strive to provide the best product for our customers, but unfortunately sometimes some less then ideal items get past. If you wouldn't mind sending me your order information I would like to look into this further. [email protected] Attn: Gwen