Travis
Great Customer Service Poor Shipping
The staff has always offered outstanding customer service. However they ship items slower than any company I've ever dealt with. Items are often left out of order as well.
Headquartered in Columbus, Ohio, The Wasserstrom Company is the world's leading restaurant supplier and distributor of foodservice supplies and equipment. Since 1902, Wasserstrom has provided foodservice operators with high quality products, like kitchen supplies and catering supplies, from the industry's leading manufacturers.
Wasserstrom (wasserstrom.com) has 297 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing297 approved reviews, newest moderated first
Travis
The staff has always offered outstanding customer service. However they ship items slower than any company I've ever dealt with. Items are often left out of order as well.
Scott A.
I purchased a dial soap dispenser and 12 refills. However it turned out that the soap dispenser was manual, not hands free. Attempts to contact the company failed. I have almost $200 worth of useless product.
Response from WasserstromJul 29, 2014
Scott, Thank you for taking the time to respond to our survey. We apologize that the item was ordered in error. Wasserstrom is happy to take back any unused product. Our customer service team is available Monday through Friday 8:00 AM to 6:00 PM and they can be reached at 866-634-8927. We also have a "contact us" link on our site which is available 24/7 at www.wasserstrom.com/restaurant-supplies-equipment/ContactUs . We also have a presence on Twitter at @wasserstrom and have a Facebook page. Please feel free to contact us and we can set up a return.
John
When shopping for kitchen and restaurant goods, Wasserstrom has the goods! The selection is exceptional and the prices won't break the bank. I find the equipment to be of high quality and serviceability. You can be assured that the descriptions accurately portray the item and it will perform as advertised. Wasserstrom is a great place to get all of your kitchen needs.
Omar
I was unable to get non-taxable info from the web site, but when I got it by phone during business hours, they were able to refund the sales tax.
Joyce
I've purchased several items from them but have never been able to get the tax returned even after following the steps indicated on their website. Only compliant I have with them.
Response from WasserstromJul 28, 2014
Joyce, Thank you for taking the time to complete our survey. If you are a tax exempt customer, we are more than happy to code your account with that status and return any tax you were charged. This is what we have on our website. "Wasserstrom is able to process orders as tax exempt for qualifying entities. We currently don’t have an option to submit you order online with your tax exemption form. You must contact Customer Service at (866) 634-8927 and submit you tax exemption form." If your account should be coded as tax exempt, please contact our customer service team so we can issue the proper credit and avoid any additional taxes on future orders. Thanks.
Terry
Quality product packaged securely and delivered promptly.
Peter G.
wow you have to try out this place it is the best when it comes to Kitchen stuff.
FAITH
The bowls are considerably smaller than I visualized but of great quality and look lovely on the table. The price is high but I think they are worth it though the delivery was extremely slow.