WasserstromReviews of wasserstrom.com

Response from WasserstromJan 21, 2015

Thanks for taking the time to give us your feedback. We understand that the carrier returned the product since an apartment number was not put on the order when it was placed. I am glad we were able to reach out to you and get a new order placed. We are also having the original order return and credited. If you need any other assistance please contact our customer service team at 866-634-8927 M-F 8:00 AM - 6:00 PM. Thanks

Response from WasserstromJan 13, 2015

Thanks for taking the time to give us your feedback. We apologize the product arrived damaged. We will be contacting you to find out the amount of damage so we can give you a credit or send a replacement.

Response from WasserstromJan 6, 2015

Thanks for the feedback Elaina. We apologize that you didn't receive this blender container for your event. We see that you placed the order on Monday 12/22/14 and coded it to ship 2-day air. We shipped the order on Monday 12/22/14 and FedEx shows it was delivered on Wednesday 12/24/14. Our records indicate that we delivered the product on time. If this didn't happen or if you have any other questions or concerns, please contact our customer service team at 866-634-8927 Monday through Friday 8:00 AM - 6:00 PM. Thanks.

Response from WasserstromJan 6, 2015

Thanks Yvonne for taking the time to give us your feedback. We apologize that you are not happy with the product. You are able to return the product as long as it hasn't been used. We only ask that you pay for the return freight. If you would like to set up a return please contact our customer service team at 866-634-8927 Monday through Friday 8:00 AM - 6:00 PM.

Response from WasserstromNov 10, 2014

We apologize that you did not received the correct product and for any inconvenience we may have caused. We are more than happy to return the product no matter who made the mistake. Our customer service team can be reached at 1-866-634-8927 option 2, Monday - Friday 8:00 a.m. to 6:00 p.m. EST or [email protected].

Response from WasserstromSep 9, 2014

Neal Thanks for taking the time to complete our survey and letting us know about the damaged product. Anytime you receive damaged product, Wasserstrom will issue credit to your order or replace it at no charge. You just need to contact our customer service team and they will be more than happy to help. I am sending you another heating element at no cost to you. We are sorry if this has caused any inconvenience and let us know if there is anything else we can do.