Wasserstrom Reviews | Read Customer Reviews of wasserstrom.com

Wasserstrom Reviews | Read Customer Reviews of wasserstrom.com

Wasserstrom reviews

Showing 21 reviews with 1 star · Clear filters

Adele C.
Aug 25, 2021
BUYER BEWARE!!!!
PURCHASED GLASSES FROM THIS PLACE ON AMAZON; POORLY PACKED; BROKEN GLASSES; CUSTOMER SERVICE IS TO THEIR ADVANTAGE AND NOT THE CUSTOMER BUYER BEWARE!!! DO NOT SUPPORT THIS BUSINESS SHOP ELSEWHERE
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Pam
Sep 19, 2020
Please Do not do business with this…
Please Do not do business with this company!! Missed up my order and will not make it right !! Mean upper management and try to belittle you !! I had one lady ( Ella) to suggest I shop with Dollar Tree !! They cater to big hotels and restaurants!! No compassion for the little man !! If they continue to to bad business it will catch up with them !!
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Michele M.
Aug 12, 2020
Misleading advertising poor customer service
Misleading advertising, and awful customer service. They advertise / sell on Walmart.com but advertise you will receive 6 items when they only ship one. They are aware of this issue but don't change it. Also they refuse to add on to an order (even though it hasn't shipped) saying you have to reorder. Which means another hefty shipping charge. Horrible customer service.
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Rebecca
Feb 24, 2015
Poor
The item I purchased did not have any honesty to it and I am not at all happy how this problem has turned out
Response from WasserstromFeb 26, 2015
Thanks for taking the time to fill out a "contact us" form and also give us your feedback on this survey. I was able to find out that the Edlund #2 Can Opener is the item you ordered and the item we shipped. I understand you contacted our inside sales team to tell them you didn't receive the base for the can opener. This item doesn't come with the base which we state in the product description. The inside sales person offered to return the item you purchased or asked if you wanted to purchase the base separately. We have to assume from the survey response that you are not happy with those offers. We want to keep all our customers happy, so the inside sales person left you a voice message on 2/25/15 to say we would be sending the base at our expense. I apologize that you didn't feel we were being honest and hope that this will resolve any issues. Thanks for your order.
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MG
Feb 3, 2015
Not Professional at all
Ordered three weeks ago. Item was cancelled and there was no email notification. I knew because I checked the site and there it said the ordered was cancelled without reason. Not ordering from this company again.
Response from WasserstromFeb 4, 2015
We are very sorry that your order has been canceled and that is not our normal process. We normally contact our customers to notify them of any cancellations and try to find alternative solutions. If you could give me more information like the order number, I would be more than happy to investigate what happen and take care of any inconvenience we may have caused. Thanks
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teresa
Jan 27, 2015
product delivered on time, but.............
it took three days to receive an email for confirmation of transaction, lousy customer service, i called customer service three times during business hours nobody picked up. i will never use wasserstrom again.
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charles
Dec 31, 2014
did not receive what i thought i was getting
first order I got the complete wrong order, they must have picked it wrong in the warehouse you had it picked up, then the right order came and I thought I was getting 48 pcs for $50 and it was only 4 so they cost $12 each I thought they were a dozen per order website is not clear and the product is really pricey. I ordered something different from another company for less than 1/2 the price
Response from WasserstromDec 31, 2014
Charles thanks for taking the time to give us your feedback. We apologize for sending the incorrect item on the original shipment. I am glad we were able to correct it with the replacement order. I am also sorry you thought you were getting 48 of the sign holders. We sell this item by the each for $10.76 and there is nothing indicating that the item is sold by the dozen on our site. The product can be returned if you still have the original packaging and the product hasn't been used. You will only be responsible for the return freight charge. Please contact our customer service department at 866-634-8927 Monday through Friday 8:00 AM - 6:00 PM if you would like to set up a return. http://www.wasserstrom.com/restaurant-supplies-equipment/Product_3688902
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OMAR N.
Dec 29, 2014
I HAVE NOT RECEIVED MY ITEMS YET
I DON'T HAVE THE ITEMS I PURCHASED YET, NO ONE CAN GIVE ME AN ANSWER. PLEASE CONTACT ME 661-476-1444
Response from WasserstromDec 30, 2014
Omar Our records show that your order was delivered on 12/5/2014 by On Trac and signed for by Evelyn. If you have further questions you can contact us 866-634-8927 option 2, M-F 8:00 Am - 6:00 PM. Thanks
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