WasserstromReviews of wasserstrom.com

The sizes of Super Erecta Super Adjusta shelving from InterMetro were not in stock when we ordered. Sadly, no one told us this right away (we had to reach out and ask about delivery dates) and then when we were given the astonishing news about things back ordered for a month, we were offered a replacement in a different size. The swapped item was not the same style of shelf at all, and this was not clearly communicated. So we now have a shelf of a less desirable size and less desirable model (not Super Adjusta) but at least it arrived on time at a good price.

Wasserstrom did everything right except choosing who ships their product. The shipping company wanted a 4 hour window for delivery. They arrived well after the end of that period and never attempted to contact me to let me know. In fact, when I contacted them during the 4 hour window to ask if they had a more precise estimate for their arrival, they told me they would be on time. Shipping big, bulky items is costly, I realize that; but it shouldn't also be a nuisance.

I ordered the strainer "cup" for our Hamilton Beach coffee pot that makes one cup or a full pot. Although the numbers matched, on my model the hole is in the middle of the strainer cup but the ones sent to me were at one side, not in the middle.. By taking one sent me I was able to take a part from it and use it on my broken one.

The picture of the steak plates I ordered is stunning. What I received was not what is described online. Not happy with spending $150 on steak plates with a plastic liner when it's advertised to be a wood liner.

LAST ORDER ARRIVED QUICKLY WITH SOME MINOR DAMAGE WHICH WE ACCEPTED. PREVIOUS ORDERS WERE VERY SLOW WITH SOME PIECES COMING FROM VARIOUS PLACES OVER A LONG PERIOD OF TIME (MONTHS) TO ARRIVE THEN SOME WERE DAMAGED AND HAD TO BE REPLACED. THEY ALWAYS REPLACED THE DAMAGE THOUGH. JUST WISH THEY WOULD SPEED UP THE SHIPPING PROCESS.

I was disappointed when I found out that my order had been split with different delivery dates, causing me to have to find an additional supplier, and different vases. This was time consuming, however I was satisfied with the vases delivered on time.

I received a box of 3000 crayons list as 375 of each color. I was pleased that only 2 out of 3000 were broken. However, as I was bagging up the crayons in individual bags, it was evident that there were more of one color than the others. If I had needed 375 individual bags of crayons for my mission trip, I would have been screwed. Over all happy with the product, price, and quality.

As a former Lincoln employee I was disappointed that it took over 3 weeks to get a 10" & 12" skillet. When this operation was in Ft. Wayne, this stuff shipped next day.