Warby ParkerReviews of warbyparker.com

Customer service took a while to get back to me but overall great glasses. I'd buy from them again but try to avoid the service team.

It's not what it used to be.... The customer service in store is so so, and the progressive lenses I ordered just doesn't seem right.

A+ from me. I actually decided to try them after a Ted Talk I watched from a professor of the founders who passed up the opportunity to invest in them. I did everything completely online and tried on 5 pair before buying. I ended up getting 2 pair from them and they were shipped to me within days. I actually ordered them online before I even returned the "try at home" pair and they were shipped to me with my RX before I returned theirs. The glasses fit great and I haven't had any issues with them breaking, scratching or even getting loose from taking them on and off. I enjoyed the process. I never felt rushed or pressured or worried about my purchase.

Customer service is a joke, seriously one of the worst experiences I have ever had!

For me, convenience typically beats everything. If a product makes something i hate doing easier I will overlook many operational concerns. Was told that Warby Parker makes glasses easy so I went to the store and bought a pair of glasses. Was told 7 - 10 days. Checked my account repeatedly with no change of status. It simply said "received." After 10 days (today) I called them and they said that the model I selected was out of stock. I was then told they would be resupplying them within a few days and it would be another 5 days after that before they would be shipped. Simple supply information (like this) should have been expressed to me in the store at the time of purchase. If and when they arrive, I will have waited 20-ish days for a pair of glasses that I could have easily purchased from someone else and walked out wearing. When they arrive, I will be very critical of their operation, fit, etc. I am likely not going to use this product in the future.

It was Fun! I enjoyed getting my 5 pairs of frames to review at my home. I then picked out a pair and even though I loved them I had to exchange them for another pair for a better fit. That process was a "no questions asked" experience. They exchanged the glasses and I get my new pair this week. Great company and even better customer service. Their follow up was incredible. Thanks!

Amazing quality and value, excellent and responsive customer service. Better to go in store to try on, but I got a pair by looking at selection online (they do not have virtual try-on feature).

I wish the glasses were even half as good as the marketing, user experience, and store design. Their innovation is not the product, but the "warby parker" effect. If you want nice glasses there are beautiful craftsman independent brands at high end boutiques around the world.