Warby ParkerReviews of warbyparker.com

No problem getting glasses to try on by mail but after that this company is a disaster. Called cust service while placing my order to clarify my request for single vision computer glasses from a progressive prescription. I anticipated them questioning this so I spoke to an agent who said he was making notes while I ordered. Had to do this as there is no place for comments or requests on their website when ordering. Then I get requests by email for additional info as mu order is delayed. I send them a reply and still get additional emails from them questioning my order for over a week. Try to chat with them and gave up after waiting forever as I was #16 in the queue. Called again and can't get a reply so ended up finally speaking to a rep about 2 weeks later to cancel my order as it was still on hold. My wife order glasses from these morons as well and after not receiving them in 10 days as promised she calls and gets a cust sevice rep who tells her she will give her a "free" upgrade to expedite her order. Then the next day gets an email stating that her order has been restarted all over again. She calls back and is told that anytime an order is changed it starts over! Good Luck dealing with this company if you order, you'll need more patience than I have.

Still waiting

Probably most annoying customer service experience I have ever had. I was notified, via email, that my appointment was cancelled because of a text I never sent. I didn't even know there was a number to text. I really don’t understand this, but this issue could’ve been avoided if I had just been emailed that my contact lenses were ready to be picked up, instead of waiting over a month to find that my phone number was entered wrong.

My wife and children have ordered from WP before with no issues and now My wife’s glasses have taken 10 days and they still are not here!! Customer service is a joke!! Do not use this company!!!

Want to like them more but experiences unpredictable. Lured by cheap glasses but policies are not consistent. My lenses scratched within months and they did honor policy of replacement. However, my rx changed and they would only give me old rx. How stupid. Then I bought a pair that bowed out the arms when lenses installed making them too large. They said oops. Why are they selling glasses that won't fit after lenses placed. Have also had to wait ridiculous time in shop--strategy might be to have you find more glasses to buy or have the store look populated. Don't appreciate that.

The stuff did an immaculate job and helped me to choose good glasses. I would certainly recommend Warby Parker to anyone in need of their services.

I requested some eye glass samples to see if I liked them... and had them much longer than the ample window they provide. Upon calling them to ask for more time (as I procrastinated) they were very accommodating. While I didn't end up loving any of the frames - I would definitely buy from them based on their competitive prices and their great customer support

Bought a pair of prescription sunglasses for $175. I liked the frames but the lenses got scratched early on despite their stated "scratch-resistant lenses". When I reached out to customer service they stated that it would be $125 to change the lenses.