Warby ParkerReviews of warbyparker.com

I really love the style and variety of glasses, but my experience using insurance and with Warby Parker customer support was truly terrible. After four calls to customer support, and my insurer calling them directly, nobody was able to apply my benefits or provide any route to escalate the problem internally at Warby Parker.

Kept texting me that my order was in process. I finally had to cancel the order because my contacts didn’t come. They didn’t care

17 days to receive a pair of glasses is completely unacceptable, especially after paying extra for expedited shipping. This company is extremely slow and clearly does not value its customers’ time. Don’t waste your time or money with this company. They are incompetent and their service is unacceptable.

I looked online first then went to physical store in Carlsbad, CA. The guy took my measurements and took the order. Apparently he forgot to put in my pupillary distance and I’ve called customer service 3 times and I finally just canceled my order. Very poor service and not really any cheaper than anyone else. Big disappointment!!!

Store personnnel was friendly Appears their worthless shipping company has lost the order Requested replacement was told they cannot yet since it not officially lost - have to wait another 4 days and then will take another 10 days to replace (assuming shipping company does not lose them again)

Horrible service in Park Meadows Denver Store. I specially booked for “contact lens exam” and they just want to get money for regular eye exam and wanted me to come back again for contact lens exam. Very pathetic experience.

Very disappointing experience with Warby Parker. When I ordered my glasses, Warby Parker stated they would arrive within 14 days. On day 14, they still had not arrived and were stuck in shipping. I had to contact Warby Parker myself to find out what was going on. Their proposed solution was to make another pair, which they said could take up to another 10 days. So after already waiting the full 14 days I was originally quoted, the only solution offered was potentially waiting another 10 days. I understand that shipping problems happen. What was disappointing was how Warby Parker handled it. If you tell a customer their glasses will arrive within 14 days and they don’t, I would expect some effort to expedite a replacement or otherwise make the situation right—not simply restart the waiting period. Overall, very disappointing customer service and not what I expected from Warby Parker.

Ordered August 21. Today is Sept 8 and they are telling me 14 more days. Do not recommend!