Warby ParkerReviews of warbyparker.com

Horrible glasses. I have ordered three pairs over the past couple years and not able to use any. Can’t see out of two and they are over sized but extremely small. You get what you pay for. Never again.

Since it's a nationwide fast growing company, I expected more from it. At least service quality should be standard. But boy! I'm so disappointed at the speed, the communication, the accuracy. Ordering contact lense is supposed to be easy. Even monkeys can do it. And they got my order all wrong.

I bought new glasses from Warby Parker in their Lehigh Valley Mall store in PA in April. Unfortunately I sat on them in my car ( ahhhhh) and broke them. I took them to the store and they fixed them for me in 20 minutes. Good as new! No charge. I highly recommend them. I honestly thought I was going to have to replace the frames. Thanks WP!

Do NOT buy from this company. They are incompetent and do not know how to read , nor understand RX's fro Doctors. Being a Doctor myself, I will attest that they are Incompetent.

This is the summary I left on X. It sums it up pretty well: @WarbyParker you just lost my business forever! I just bought my 3rd pair from you, and the last ones were a disaster. You took ten days to ship me the wrong person's glasses. Then took 10 to not send the replacement because a QA issue. Then, say it will take another 10 days til the next pair arrives. The Customer Service did nothing to speed up the shipping or even offer me restitution. Plus, now they want the wrong glasses back before they will issue a refund!!! Shame on you guys! You used to be the best. Lack of Customer Service will be your downfall.

Shawn from the Warby Parker in SoNo Collection in CT had so much patience with me. I was absolutely having a meltdown because I’d lost my glasses in the ocean. I feel awful that I was crying in the middle of the store but I couldn’t help that unfortunately. I’ve never lost a prescription pair of glasses before, especially when none of my options were really viable. It probably didn’t help that I have a sentimental tie to the glasses I lost and we’d just been to that location prior so I wasn’t expecting that I would lose them when I was just swimming with them just days prior. That being said his service was fantastic and his demeanor was warm and comforting in my scrambling. That being said he was so so so helpful with just working with me. Wholeheartedly recommend him and I hope he’s not stressing himself out and running himself ragged. Thanks so much, you’re a real lifesaver. I would like to note this is my first time even going to a Warby Parker!

14 business after ordering I called and was told my order would be another 2 weeks so 1 month to make and ship....sorry that's not what you said. Under promise and over deliver...cancelled the order and will never do business with then again.

Purchased glasses in June and have yet to receive them, I had to cancel my order. I called to get a status in June, I was informed the glasses did not pass quality inspection and they had to be returned. I called a few weeks later, in July, was given that same response, they did not come in as of yet. Today, I called again and they still have not come. Order was then cancelled...UNACCEPTABLE that I had to place a call. A call should have been placed to the consumer letting them know they could not fulfill the order.