WANDRDReviews of wandrd.com

The product is amazing, I have 3 different bags form WANDRD ad i'm happy with each one. Recently i had a problem with the PRVK and the customer service helped me in no time! Great experience!

Ich habe mir vor 5 Jahren bereits einen Rucksack gekauft, den PRVKE 31l. Ich habe ihn geliebt. Viel Stauraum, meine Kamera und zwei Objektive waren sehr sicher verstaut und es war eine Menge Platz für Laptop, ein paar Klamotten etc. übrig. Der Rucksack war immer sehr robust, bis vor kurzem leider der hintere Reißverschluss kaputt ging. Der Support ist in der Sache echt Mega! Innerhalb weniger Tage hatte ich einen neuen Rucksack zuhause, obwohl es fünf Jahre nach Kauf passiert ist. Die lebenslange Garantie ist echt Gold wert. Ich musste nur den Versand bezahlen. Ich kann die Firma nur weiter empfehlen 🤗

I love the quality of this backpack and use it almost daily. After about a year and a half, a zipper on one of the main compartments broke, but the support team was fantastic — they sent me a discount code to order a new backpack. I only had to pay for delivery and received a brand-new one, which is pretty awesome. I’m really happy with both the product and the customer service!

Bag has been amazing since 2021, the original prvke. But unfortunately time in Hong Kong and sun lee to the nylon failing in both back straps. Unusual, sure. Happy to report amazing claims process, super fast response and delivery of a new prvke V3 - free of charge. Thank you to the team. Updated bag works great, and good here was minimal downtime.

I bought my PRVKE back in 2018, right after the Kickstarter launch, and it’s been my go-to bag ever since. I’ve used it for professional photo and video work in Hawaii, and it’s traveled with me across multiple countries as my carry-on — holding laptops, camera gear, extra clothes, and all the essentials perfectly. The size is ideal, and the roll-top design is one of my favorite features — super versatile for expanding storage or clipping on extra gear when needed. The camera access hatch on the side makes it ideal for on location shooting and weather ( for us at the volcanos) situations as well. After seven years of heavy use, the coating along the zippers started to fray and leave residue. I submitted a warranty claim, and within 24 hours WANDRD had a replacement bag on the way. I only had to cover minimal shipping — incredible customer service and support. It’s rare to see a product hold up this well for so long, and even rarer to see a company stand behind it like this. Huge thumbs up to WANDRD.

Great customer service. I ordered 2 sling bags, but received one. They made it right and the bag itself is high quality. The reason why I love their sling bags so much it is because of the laptop storage feature. No longer do I need to find out the inner dimensions of the bag to put my laptop in. With these sling bags, you store your laptop outside of the main bag where there is a large external pocket!

I recently had to make a claim on a damaged product purchased from WANDRD. The customer service during this process was outstanding. The team kept me up to date at each stage, were highly professional and honoured their warranty. Their genuine interest in their customers was reflected in the way the team handled this matter. Very impressive.

Post a 2 stars comment on Wandrd website, not being posted, probably deleted. I bought a Prvke EDC, design of this bag is quite disappointing. You have to undo the magnetic handle to open it, which is very inconvenient. The roll-top uses Velcro that easily catches on scarves or coats in winter and will likely wear out over time — magnets would have been a much better choice. The front pocket is poorly made, with just a single stitched line as a divider, which was already coming apart when the bag arrived. For the price, I expected much better quality. Plus, it can't stand on its own.