WalkinpetsReviews of walkinpets.com

My partially paralyzed pup was supposed to be beginning therapy dog training when a small piece of a plastic clip on her wheelchair broke. I emailed and got help immediately (or at least overnight) and was instructed to call back during business hours to order the part and the paperwork would be ready for the staff member who answered the phone. When I called during business hours, there was no record of the order. WW did have an issue with computer ordering being down or something while they did some inventory work for a few days. I eventually ordered an entire new wheelchair and paid for express shipping, so my dog would not miss any more expensive training sessions (and going to training is the highlight of her week). Thankfully, that arrived in tie for the next class, but I am still waiting to hear back about the replacement part. I was fortunate to be able to purchase a backup chair, but I see many people on the Facebook group for “wheelie pugs” (mostly with pug myelopathy), who are struggling to pay for even one wheelchair, so this could be a real barrier. I do understand that many companies are understaffed at this time and there may be supply chain issues, but I was invited to provide a review so here it is.

Talked w one of your employees and she doesn’t understand it’s too small /short between the strut uprights and the rear crossbar his rear doesn’t have enough room needs longer blue L shape bars or a return slip

My minpin has a degenerative disc disease and his right back leg started to drag. Through a lot of research trying to figure out how to help him, I discovered Walkin' Pets. We measured his leg and ordered a boot which came via the mail quicker than I thought. The only issue we had with the boot were that the straps were very long and would snag on sticks and worse, he'd poop on them. We could have just cut them, but were worried about the velcro eventually giving out, so instead, I sewed extenders on them and now the straps wrap completely around and stay fastened which also helps the boot stay on. Not that it was that much of an issue before, but this definitely helps. I am so grateful for this product. He is up and running, spunky as ever. Plus, when it comes time for wheels, we know where to find them!

Absolutely Amazing - Tsehaye gave excellent customer service. Walked me through step by step and my order was perfect. It was extremely difficult to find anything for my Old English Bulldogge but she did e everything for me perfectly. When I had been apprehensive to place an order wondering if this would be the right thing Tsehaye made me purchase without hesitation because she new what she was talking about. Thank you so very much for the impeccable customer service in a world that could careless about anything these days. I would recommend this company to anyone. The product will NOT disappoint as it is extremely well made.

I ordered the Walker for my golden whose hips gave out. They arrived fine nut regrettably the dog had to be put down due to other problems. I returned the item and got a full refund. Very quick and easy to work with. Recommend.

We both had a good experience with Morgan and Kennedy as they answered questions, looked at pictures we sent and gave us good advice on setup of the walk-in wheels. The wheels arrived promptly and in excellent condition. We are now working with our 13 year old Molly on walking with her new wheels.

Unfortunately this did not work out for our dog. He is an exception and we've tried everything else but thought we would give it a try. My 5 star is for the customer service. The product got here quickly. However, we called to have them set up a return. They were very understanding and sent a return label the same day. If there are other products that we need in the future we will use them again.

I'm loving watching laila used the wheels its helping her lift her back legs to the piont where it looks like she will fix her issue on her on with the wheels its exciting to watch her .