Pat C.
Suggestions…
If your equipment is collapsible please send it already assembled. Daunting task to put it all together especially when you have to go online to do some of the tasks. No directions for using the harness with the chair. Just wasn't going to work. It looks great in the pIctures amd I am sure works fine. BUT... For $300+ dollars it would be nice if you would do the work and we just use it. Not build it as well.
Response from WalkinpetsSep 23, 2022
Dear Pat, Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. Please know that shipping assembled would add hundreds of dollars in shipping costs, and we felt as though with proper instructions, it would be easier and more cost effective for our customers to ship the wheelchairs only partially assembled. We would like the opportunity to talk and investigate your feedback further. Please ask for our CS Team Manager at (888) 253-0777 Best, The Customer Service Team at Walkin' Pets

