Sarah P.
Excellent customer service!
Excellent customer service!
Walkin' Pets and Walkin' Wheels products for handicapped and disabled pets of all sizes. Help your four-legged friend rediscover mobility and independence with our wide selection of dog wheelchairs, harness, and slings.
Walkinpets (walkinpets.com) has 3,139 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Sarah P.
Excellent customer service!
Greg K.
Wheelchair was easy to assemble, was surprised that it takes many small trips to acclimate them but does make sense.
Inpa N.
This is such a great product - Frankie took to the rear wheel chair so easily and is loving being able to go on his walks again. Frankie started to lose mobility in his hind legs and was starting to draft his rear legs. The rear wheel chair was easy to assemble and after just a few tries, Frankie is completely comfortable in the wheels.
Dianna M.
Olivia was super helpful and answered all my questions. She even took my order manually since the product I ordered could not be ordered via the website due to some sort of glitch.
Response from WalkinpetsSep 23, 2022
Dear Dianna, Thank you for your kind words and for being a fantastic customer. It is our genuine pleasure to provide the best possible customer service and products at such a difficult time in a pet’s and family’s life. We are always here to help should you have any questions. Have a wonderful day!! Best, Olivia and The Entire Team at Walkin’ Pets!!
Bobbie H.
This boot will definitely help her when she sprains ankle again. For the time being, I don't make her wear it as a preventative measure.
Response from WalkinpetsOct 27, 2022
Hello Bobbie! Thank you for this review. I am glad to hear that the Boot you purchased will work well for your dog should they ever have an injury. I hope it never comes to that but we are happy that our products are doing their job!
Anton F.
Alles bestens wie immer gerne wieder. Gottseidank gibt es diese Fa, sonst wäre es viel schwerer für meinen Hund.
Mr Stephen P.
Despite being on a FEDEX fast-track service, the goods are still in Thailand Customs. We have to produce various documents and passport copies, along with a letter from the veterinary doctor to hopefully get the shipment released. We have been advised that the TC think we are purchasing to sell within Thailand ??? Wish my review could have been about the product but having not received it, with no real idea if I'm going to receive it it's difficult to be positive. I can say that the service experienced by the sellers was excellent and any questions I had were promptly responded to.
Response from WalkinpetsSep 23, 2022
Dear Stephen, I apologize on behalf of everyone at Walkin’ Pets. Please know that your situation was an exception. As you can see in other reviews, we are known for taking ownership and caring deeply about our customers and the pets we serve. We can’t fix the past but you have my personal commitment to improving the way our staff serves every customer. Please ask for me, the CS Team Manager at (888) 253-0777 Best, The Customer Service Team at Walkin' Pets
Kathryn
I was only able to put my precious baby dog in the wheelchair one time. I was completely unaware that she was at the end of her life and would never walk in her wheelchair again. Otherwise, I would have kept the wheelchair. The custom sizing and structure of the wheelchair was absolutely perfect and I can’t say enough about it. I am extremely grateful for this company that gives these animals a second chance at walking and living again. Thank you so much for all your support, kind and generous customer service that you have provided for me. I am extremely grateful. Sincerely, Kathryn L.