WalkinpetsReviews of walkinpets.com

It was a positive experience.

Product is very good. Customer Service is where they are lacking. If you buy the wrong size and have to send anything back, they will charge you a “Cleaning and Restocking Fee”, so you’re not getting your money back. I didn’t want money back but just a trade for another size. You have to pay $26 for a return shipping label to return and then no matter what, they charge your money for cleaning. When I asked for photos to see what they had to clean, being that I did not even unpack half the box before knowing it was too large, they came up with some nonsense. Make sure to get the correct size or you’re going to be out some money.

While in on paper and in theory these products look good I am sure many if not most of those who purchase a piece of equipment as I have have run into like obstacles in their use. The equipment is often bulky and cumbersome and do not address the fear factors many older dogs experience, (especially those that are blind or low vision).

I purchased the walk-n-go rear harness for my corgi in blue as he is 30 lbs. He is suffering from neurological issues and has progressively lost mobility in his hind end. I had been using a towel to help support him during quick outings and purchased a walk-in wheels chair as well. This harness is simple to use and he seems to love it, I just have to be able to keep up, all he wants to do is run now. Would definitely recommend this product!

The braces are working well, however it was very frustrating dealing with your company. I had to personally telephone twice. Olivia was extremely helpful. When I received the 'confirm the address' emails, I responded every time. Five times in fact. So...I finally called Olivia again and she dealt with the problem.

The rear wheelchair did not fit despite measuring my dog using the SureFit calculator. It is too tall for my short legged shih tzu even on the shortest height setting, and also looks to be inadequate in length on the longest length setting. I called customer service and then corresponded with a representative by email. I sent photos as requested but have not received help adjusted the fit as promised. I doubt it can be made to fit as I have already adjusted the height and length. I will be returning the wheelchair and I am annoyed that I will have to pay a restocking fee.

We're still learning to use the wheelchair but our experience so far has been great. The customer service has also been great.

Thank you for prompt service and I regret I must return the rear splint, as my dog's rear left foot has atrophied and is turned in, making it impossible to wear the brace. The product was great, just won't work for her. My Best, Susan