Walkin' Pets and Walkin' Wheels products for handicapped and disabled pets of all sizes. Help your four-legged friend rediscover mobility and independence with our wide selection of dog wheelchairs, harness, and slings.
Walkinpets (walkinpets.com) has 3,139 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Anita J.
I appreciate being able to call and ask questions to make sure I purchased the right equipment for my boy.
Response from WalkinpetsJan 17, 2023
Hello Anita! Thank you for this feedback. We understand that most people are not typically familiar with these products so we are absolutely always here to help you and your boy in any way that we can. Kind regards!
RONALD L.
I think we didn't buy the right device for our dog. We needed a cover for her front leg to keep her from licking it. The one we bought was to heavy and it bothered her alot to wear it. We have gone back to her wearing the cone and we keep a really good eye on her when the cone is not on.
Response from WalkinpetsJan 3, 2023
Hello Ronald, Thank you for leaving your review. I am saddened to hear that the product you received wasn't quite what you were looking for. If you would like to reach out to us at [email protected] or (888)@53-0777, we would be glad to recommend some alternative products that will meet your needs
cmalave777
Horrible customer service! Bought a wheelchair that unfortunately did not work out for my 13 old pug. Returned to them and they deducted a 40% restocking fee. Bye bye shopping independent and small businesses, Hello Amazon for all my future purchasess!
Response from WalkinpetsJan 13, 2023
Hello, We always aim to deliver a great experience at Walkin’ Pets, and we are devastated when we don’t meet the expectations of our valued customers. Thank you for taking the time to bring this matter to our attention. We will use the feedback to create a better experience for all pet parents that put their faith in our award-winning service and products. We will do better to ensure this doesn’t happen again. Please call us at your earliest convenience at (888) 253-0777 Best, Olivia M.
Tedd P.
Fast service and great calendar!
Response from WalkinpetsDec 27, 2022
Hello Tedd, Thank you for this very kind review! We are so glad to hear that you received quick and service and that you are enjoying the calendar you received. It is heartwarming and inspiring reading all the stories about the different animals our products helped. We are so grateful to have you as a customer.
Deb R.
Every time I have called, the staff has been compassionate, understanding and take the time to listen.
Response from WalkinpetsDec 27, 2022
Hello Deb! Thank you so much for your kind words. We are so happy to hear that you had a positive experience with our Customer Service Department. We all deeply care about helping each customer and their pets so it makes us happy knowing that you could feel how much we care. Please let us know if we can be of assistance in the future!
Randi S.
I never received the product I ordered nor have I received a response after submitting a help request. I’m still waiting for assistance for a refund.
Response from WalkinpetsDec 27, 2022
Hello Randi, Thank you for your recent order with Walkin Pets! I sincerely apologize that you did not receive your tracking number. We find that our emails tend to go to peoples spam folders. I have just sent over an emailing containing all the information about your order and the shipment of your package. Please contact us at the email address I messaged you at or by calling (888)253-0777 so we can get this resolved for you!
Amanda M.
Walking pet is great, they are very helpful with picking the right wheelchair for my dog. Once my order was placed Walking pet called and emailed me to confirm the sizing for my dog was right. Wheelchair arrived in timely manger.
Response from WalkinpetsDec 27, 2022
Hi Amanda! Thank you so much for this wonderful review! We know how important it is to get these products quickly so we like to ensure we are sending out the best size for your pet. Please reach out to us if we can be of further assistance!
Miranda Z.
The product worked great. It was very customizable, length/height etc, and sturdy. I work recommend this product
Response from WalkinpetsDec 27, 2022
Hello Miranda! Thank you so much for your review! We are so glad to hear that the adjustability of the wheelchair was convenient for you. We are very grateful to know that you would recommend our product to others! We are always here to help if you need us in the future.
