WalkinpetsReviews of walkinpets.com

Response from WalkinpetsFeb 25, 2023

Attention to detail and product guidance is always at the forefront for our caring customer support team. Make no mistake about it we regret that we missed the mark with the order at such a difficult time.

Response from WalkinpetsFeb 25, 2023

Thank you for the kind words about our customer care group. We take great pride in ensuring that our valued customers receive the right wheelchair and that it is properly fit to your pet. We look forward to working with you in the future.

Response from WalkinpetsFeb 25, 2023

Thank you! Our team is always beyond pleased when we can make a pet parent’s and their furry family members’ life easier. Thank you so much for your review. We are always here to answer any questions or to hear more about your journey in Tucker's wheelie adventures.

Response from WalkinpetsFeb 25, 2023

William, thank you for your kind words. Our design and engineering team always loves to see these reviews on the product. We are, of course, happy that your pet has improved to a point to not need a wheelchair.

Response from WalkinpetsFeb 25, 2023

Thanks for the review. Reviews like these are why we do what we do. Thank you.

Response from WalkinpetsFeb 25, 2023

Felicia, thank you so much for your kind words about our team. We do take pride in working with our valued customers to ensure that the experience is pleasant. Please do not hesitate to ask if we may be of service in the future.

Response from WalkinpetsFeb 24, 2023

Linda, thank you for taking the time to share your frustration with us. I sincerely hope that your concerns have been allayed after speaking with our customer care team last night. We do strive to be the best all of the time, but in this case we did fall short. For that, you have our sincerest apologies. If there are any other items with which we might assist, our customer care team is ready and willing to assist.

Response from WalkinpetsFeb 23, 2023

Kevin, thanks for taking the time to follow up on communication. Unfortunately, timely communication to you did not occur in a manner to which we hold our standards. We have shared this review with the team and we offer you our profound apologies for the delay in communication. As for the product, we will be happy to replace any product that may fail. It is rare that this happens, but when it does occur, we are always happy to send a replacement in a timely manner. We hope to regain your trust in the future.