Tracy B.
Obscure refund policy
I purchase a brace for my dog that was not the correct product for her condition. I need to return. They send me an email stating that I must pay for my own return shipping, and I will also have to pay a "restocking fee" which cannot be determined until I send the product back. I did open the package and try the brace on my dog, but she cannot use it. I spent around $50 and can maybe get half back if I am lucky. I WILL NEVER ORDER FROM THIS COMPANY AGAIN. Use Chewy or Amazon
Response from WalkinpetsApr 21, 2023
We always aim to deliver a great experience at Walkin’ Pets, and we are devastated when we don’t meet the expectations of our valued customers. Thank you for taking the time to bring this matter to our attention. We will use the feedback to create a better experience for all pet parents that put their faith in our award-winning service and products.

