WalkinpetsReviews of walkinpets.com

I’m very pleased with my purchase! Our original hind leg measurement for our husky Bandit was off and the company contacted me before shipping my order to remeasure/ensure accuracy and I really appreciate that! The TrueFit feature is great! Arrival of the wheelchair was still very quick and set up was a breeze. Minor adjustments were easy to make as well because of the detail given by the user manual supplied. Overall, this company is top tier and knows what they’re doing. Bandit is a strong willed boy and he loves going in his wheelchair for physical therapy, walks and just cruising around the yard. I can’t wait until his hind legs are stronger so we can take him to the dog park again! Thank you guys so much!!

I rarely leave reviews. The customer service for this company is beyond compare!!! I ordered the rear leg splint with extra foam. They didn’t have the foam in stock, but would receive in a few days. I needed the splint ASAP. They shipped the boot and I received the extra foam by that Friday. I know it’s just a few days, but I swear getting the splint earlier kickstarted his healing process. I have seen people say the splint it too heavy. This is essentially true for us as well. The deal is, he was dragging his foot, a wound formed, then he chewed the foot and made it far worse. I would much rather him drag the splint as we wait to see if he heals from his initial nerve damage, than to have the wound form and get out of hand. 10 out of 10 would recommend this company and product and would also shop here again.

Great company as long as you don’t have to exchange products. Then, it’s just trouble. They do have the best product on the market.

Wheels are great! Purchasing was ok, but there was NO follow up or confirmation email that my purchase was accepted and that it got shipped. I had to email cause website would not confirm my order. Please do better so people can feel good about their purchase for their furbabies!

The way my dogs back leg is structured, it ultimately did not exactly fit correctly in the boot. It was as close as it could get but ended up being more of a hindrance than help, as it was a little too heavy and clunky for him, though it worked for a while. For the best fit, I should’ve seen someone in person and had the boot built to size for him. It’s a brilliant concept Thank you.

Returned 2 hock huggers to exchange for smaller size. Only received 1.

The splint I ordered for my dachshund was very well made. I would give 5 stars but the customer service suggested size according to my measurements. When it arrived, it was way too big. I sent it back for the size down and was told I had to pay return postage. If I had not asked for help with the measurements, I would understand but when ordering what they suggested, I think Walkin’ Pets should have covered postage.

A fantastic customer service experience. Prompt, attentive, understanding. Everything you could ask for when having a question or needing assistance with a purchase. Thanks again!