WalkinpetsReviews of walkinpets.com

The team's professionalism, the promptness to respond to my order and delivery was quick.

Was relatively easy to assemble. Greatest difficulty was fitting to our dog. She has adapted and now enjoys wearing it outside.

The company and the product are excellent. Without her wheels, my 16 year old Corgi would have been gone a year ago. She adapted to the wheels immediately and flipped herself over trying to chase her ball. A month ago, there was an issue with a stripped scew (probably my fault) that would have been difficult or impossible to repair. Not only did they honor the warranty, they replaced the unit and on top of that sent it overnight early delivery. You don't see customer service like that very often anymore.

My first review said the company would not refund my purchase. I was really wrong and apologize. The company refunded me quickly and customer service was in contact with me constantly. Thank you.

This was THE best purchase we made for our dog. He loves it! Will be buying more add ons.

helpful information when i called and fast service

My little pug is a tri-pawd, with one of her rear legs missing. She's 12 and the amputation happened this year. This wheelchair has given her the ability to move greater distances now. We are still working with getting used to it and fine tuning the fit, but she has been receptive to it so I am super happy. Shipping was quick, packaging was secure, and product seems to be pretty sturdy and well made. No hesitation in recommending them!

Do not allow for refunds or exchanges in the most stressful time of being a pet owner. These wheelchairs are hard to setup, the brackets come undone with the slightest of pull and my dog just falls forward. Really not pleased with the customer service of this company. In response to your reply, I have absolutely contacted your customer support numerous times and they were not willing to assist me with either returns or exchanges. Please leave my review as is.