WalkinpetsReviews of walkinpets.com

Response from WalkinpetsDec 23, 2024

Hello Brent, Thank you for your feedback! We're glad to hear that you're happy with your pup's new Quad wheelchair. We truly appreciate your suggestion about the instructions, and we’ll make sure to pass that along to our team for review. If you ever need any assistance or further clarification, please don’t hesitate to reach out. We're here to help! - Walkin' Pets Team

Response from WalkinpetsDec 5, 2024

Good afternoon Michelle, Thank you so much for your kind words. Just know we are here to help in any way we can! We hope you have a wonderful holiday season. -Samantha & The Walkin' Pets Team

Response from WalkinpetsDec 23, 2024

Hello Jack, Thank you for your feedback about our products. We take quality concerns seriously, which is why our wheelchair products come with a comprehensive 5-year warranty. While we're concerned to hear about the durability issues you've experienced, we noticed we haven't received any warranty claims or support requests from your account. We'd welcome the opportunity to learn more about the specific problems you've encountered and make things right. Our customer service team is ready to assist with repairs, replacements, or any other solution that would address your concerns. Please reach out to us at [email protected] with your order details and descriptions of the issue. Your satisfaction is important to us, and we want to ensure you get the full value from your investment in our mobility solutions. - Walkin' Pets Team