Jan
Worst customer service I have ever encountered!!
The brace you recommended that I purchase did not fit my dog and then you proceeded to not give a refund after you talked me into purchasing a different brace. Pretty sleasy customer service. I would not ever recommend this company for anything as they will rip you off if you try to return anything.
Response from WalkinpetsNov 28, 2023
Per our return policy and our previous communication, products returned to us must be in like new condition. Foreign substances such as mud, grass, and other substances mixed into the tread and seams do not allow us to receive back as new. Our stated goal is to be as transparent and quick on all returns. In this case, the product returned to us was not in a condition that would allow us to receive the product. This allows us to continue with our mission of assisting all needy pets in a cost effective and time efficient manner.

