WalgreensReviews of walgreens.com

I’m writing to express my frustration with a recent experience I had while trying to resolve a pharmacy-related issue over the phone. Today, I attempted to contact your support line and was required to navigate through more than ten automated prompts before reaching a live representative. Once connected, I was asked to repeat and spell my name multiple times, followed by another round of questions. After this lengthy process, I was finally transferred to the local pharmacy, which was able to assist me. While I appreciate the help I eventually received, the amount of time and effort it took to get there was excessive and disruptive to my day. I hope you’ll consider streamlining your phone system and training agents to handle calls more efficiently.

The worst pharmacy. I’ve waited a week to fill a very basic prescription. Every day I log into the app it states it will be delivered the next day. I paid for same day delivery, and when it finally goes out for delivery it says it will be delivered two days later. I’m done with Walgreens. I’ll be going to a different pharmacy, even if it’s further away.

Denise from the Brooklyn Bensonhurst location provided me with exceptional customer service. She was extremely friendly, patient and provided me with helpful information. I will definitely return to shop at this location.

I’ve had repeated issues with this Walgreens pharmacy spontaneously closing without notice, even after confirming with staff that my prescription would be ready. Most recently, I spoke directly with the pharmacist who assured me my medication was available and he was filling my prescription right then. When I arrived a short time later the same day, the pharmacy was closed with just a note on the sign. This isn’t the first time this has happened, and it’s incredibly frustrating—especially when you're dealing with time-sensitive medications. I spent hours calling other pharmacies, none of which had my prescription in stock. To make matters worse, I called another Walgreens location and spoke with a pharmacist who confirmed they had my medication in stock. I had my doctor send over a new prescription, only to be told when I drove over later that same day that they did not have it in stock after all. Now I have to track down my busy doctor again and have him send ANOTHER prescription to the Midvale Walgreens and hope they are actually open and I can pick up my past do prescription. Walgreens needs to seriously improve its communication, reliability, and accountability. Patients deserve better than this!

The worst customer service I ever experienced it at Walgreen on Redd Road and resler in El Paso Texas. Oh my God how can they get away with this rudeness?

Manager at Calhoun Village, MPLS store falsely accused me of stealing after I paid with my Walgreens account and credit card. Police pulled me over because of her baseless claim. Humiliating, insulting, and completely unacceptable. When I contacted the manager for an explanation she was dismissive and rude - the only reason she could give was that I was "acting weird". Apparently shopping is 'weird' at Walgreens. The police were more apologetic than the manager. I will never step foot into another Walgreens again.

Visited my local pharmacy to see why my new prescription hadn’t been touched or worked on in 3 days. The staff was so rude. The gal at the register was so condescending to all the people ahead of me. When I got up there, I asked why there was a delay. The same girl rolled her eyes at me before asking for identifying info to check. She said she couldn’t help right now because the pharmacist was in a meeting and she wasn’t filling prescriptions. I asked what time I could come back. She said she wasn’t even sure they had it to even fill it so I asked how I could verify that. She said “I guess I could go check” then just stood there. I said that would be great if you went to check. She got a big attitude, sighed and walked away. When she came back she said they didn’t have it which I would have known 3 days earlier if they had bothered to even work on it. I asked her to speak to a manager or supervisor. The pharmacist came over and that lady is the literal devil. She screamed at me, causing shoppers in the store to literally stop and stare, and told me if I didn’t like the way they ran things, I could move my prescriptions elsewhere. I asked for the corporate number, told her she was insanely rude and unprofessional and walked away. I called the 800 number where a disinterested person took my complaint and dead end. Not even an outreach via email. I transferred all my prescriptions elsewhere, along with all the prescriptions for my kids. It’s no wonder your stores are shutting down

They are constantly out of my medicine every month. Unacceptable. Finally found a pharmacy that is never out. Good riddance Walgreens