WalgreensReviews of walgreens.com

Don't do it unless you 100% know you will be approved for care. You pay, they tell you they can't help you, recommend you visit your primary care doctor, and you will not get a refund, even if they can't help you. For reference, I was not approved for birth control because I am over the age of 35 and I use nicotine pouches. Even though I provided a recent blood pressure result, o2 reading and pulse reading.

If it allowed a no star review that's what you would deserve. my daughter NEEDS her psych medication and every single month it's been a problem to get filled. sometimes it's out of stock sometimes it's delayed with no explanation sometimes it's just cancelled for no particular reason. calling is a minimum of 45 minute wait and then you get a tech that is RUDE every single time they act like they don't want to be there and like they are not getting paid to do their job! i'll be switching asap. I've given you way to many opportunities to get it right!

The only reason I go to Walgreens Pharmacy on Sycamore School Road in Ft.Worth, Texas is to pick up my mother's prescriptions. I wonder does the Corporate Office aware how terrible the customer service is. You can NEVER speak to the Pharmacist you are on hold forever and I get so frustrated I hang up. When you go to the store they are extremely short staffed or people standing around. This store is the worst.

I quit using Walgreens pharmacy a few years ago, as their customer service was horrible, nothing was ready on time, they would just closed unannounced when they were short, leaving my family without the prescriptions needed promised on a specific date. My daughter’s prescription was sent there by accident this past Monday. I was upset based on previous experience but figured I’d try again. Wrong choice. They sent a text saying it couldn’t be filled until Nov. 3rd 2020. It’s 2026. So I called them. Waited on hold for 25 minutes before deciding to try again the next day. Called again and waited 20 minutes but but was able to talk to someone. Said they would fill it and all was good. 30 minutes later they called back and said they didn’t have it in stock and they were ordering and it would be in the next day. I called the next day, said it wasn’t in yet. I waited until Friday, just now, and pulled up to the window and they said they hadn’t started filling it. I probably wasn’t as polite as I could have been but I am extremely angry and frustrated. My daughter has been without this medication for a week. This is why I quit using Walgreens two years ago and why I will do everything in my power to not have to in the future.

I’ve had several bad experiences at Walgreens on W Walnut Ave in Dalton, GA. Today was the final straw. I wasted over 2 hours of my day just to refill a prescription that I have been taking for several years. The pharmacist, Sammy, was very rude and disrespectful. When I asked for his help I was told NO. I asked for his supervisor. Again, I was told No. Earlier in the day I called Walgreens to refill a prescription. I was told they would not refill it, and I needed to speak with someone. I was on hold for over 40 minutes before the call was disconnected. That’s when I went to the pharmacy. No one should be on hold for 40 minutes. I told Sammy I needed to refill my prescription, and my doctor had authorized it last week. He said he didn't have it. He was hateful from the very beginning. Sammy would not call my doctor to authorize my refill. I asked him to call. He said NO. He yelled at me, was disrespectful, and even ignored me. I handled it myself, and called my doctor to authorize it again. I did Sammy’s job for him. There is no excuse for a Pharmacist to act that way. It was a very easy fix.

This place is a JOKE! In the first place they are never as nice as they should be. Customer service is awful. Also when I go and try to fill prescriptions and I tell them I will be back shortly. They call me by phone and say “ it’s a day early you can’t pick up refills. I mean what do you do when you’re leaving town? You have to reschedule your trip. These people are phonies and I would file on them except the system is also corrupt.

If you look online - it says the pharmacy closes at 9 pm - richmond, Va meadowdale location. But you go there and first of all the drive thru is closed and you have to go inside (I went in sweats cause I wasn’t planning to be in public). But secondly they changed the close time to 8 pm. Really terrible. This corporation made 147.6 BILLION dollars last year - but it’s too much to hire enough pharmacists to keep it staffed until 9 pm and keep the window open. Ok.

I will start with the fact the pharmacy itself is just fine. BUT, the automated voice system is crap. It's too long, asks for repeated information and in the end, doesn't solve the problem. Not to mention the fact that there is not a simple, easy-to-use option to get out of the system and to a live person. After going through the automated prompt, and asked twice for my phone number (no idea why), the system couldn't tell me anything about the status of the prescription. I hit the "0" button, but the automated voice droned on. I kept hitting "0" and eventually got transferred to a live person that was able to answer my question in 20 seconds. I have been on the hairy edge of moving my prescription to Costco for years. My husband wasn't so patient, and moved his within 2 months of going a medication and having Walgreen's fill it. He's much happier. And now Costco has rolled out a pharmacy app that makes things even easier. Maybe you should get your act together and put the customer first.