Wag!Reviews of wagwalking.com

So I got a couple free walks from wag to try them out. They sent me a lockbox to put my key in for the walker, cool i thought. I reach out and tried to schedule a walk with someone who can be here on 2 separate weekends because i wanted to A)meet this stranger coming into my home and B) tell them a couple things bout my dogs. Person comes for 30min walk, gone with my dogs for 50min. I asked if they were lost, they said no everything is fine. Dogs are dropped off they seem tired, cool see you next week. 12hrs before my next dog walk I get a txt at 10pm saying my dog walker canceled and they’re sending someone else. Nope, not ok I don’t want a stranger I haven’t met in my home. So i txt the # back to cancel this walk & it says sorry we’re closed. Seriously?? I had to be up super early the next day and didn't have time to deal with this. I won’t be using wag again, I prefer Rover where you can meet the dog sitter during a meet & greet and I’ve never had a cancellation in the past. Too much stress just to book the same person more than once. Not worth it. I don't know how people do it, but I would not want someone I've never met in my home. Even though they're licensed and insured, there are too many crazy stories out there.

O absolutely horrible service I will not tell anyone to go to wag Because of the spirits I'm going through being lie to day after day by lady name Michelle another later name Ashley a gentleman name Wes Just company is a joke I had a wag Walker name Stacy Chaplin enter my house long story short she damage my $250 coffee table my $100 ottoman and put scratches in my wood floors never want my dog but charge me for the walk anyway So I tried to contact the customer service and the corporate office and And these 3 names of the people I talk to Michelle Ashley and W ESI have been doing nothing but giving me one lie after another postpone in a lion to me sander gonna do the right thing give it to the Right department Nothing but on professional inconsiderate rude dishonest people

I usually walk my dog myself, or my parents do, but it just so happened that I was sick, and did not have anyone around to help. My dog was super energetic, so I thought I would give Wag a try. I sent a request for a walk, and received a message back saying that it took an average of 10 minutes to confirm a walker. I received text messages approximately every 15-20 minutes afterward, saying they were still looking for a walker. TWO HOURS later, I received a brief message stating that there were no walkers in my area. So why did you make me wait two hours? I could have been looking for an alternative person to take my dog for a walk. They charge a $10 cancellation fee if it is within 24 hours, but they take no responsibility for offering a service they cannot provide. Will never try to use them again.

Please do not trust this company with your pet! I will not be using them any more. My poor dog has had to suffer multiple times because of their unreliability. Today, for example, they canceled my scheduled walk and said nothing to me- no communication whatsoever, through the app, a call, a text, an email- nothing! I then had to wait half an hour to speak to someone on their customer service line for "time sensitive" issues. And no one answers the text contact. Last time something similar happened, when I finally got a text response, they made excuses and said they can't guarantee anything instead of apologizing. But really the biggest issue is that you cannot count on them actually letting your pet out when you schedule a walk! Poor doggies! :-(

If I would have written this review even yesterday, it would have been at least 4 1/2 stars. I enjoyed looking at the GPS of Loki's walk, and the picture and report card. One walker even sent a video with each walk. There were a few times where we seemed to have a different walker every time I booked, but that had become more consistent. On to my current situation. I had booked a walker for Monday, Tuesday, and Wednesday this week over a week in advance. Monday's walk went well as scheduled. Today, however, I was notified at 11:35 for a 1:00 walk that our walker was no longer available. I was given two updates that they were 'working on scheduling' a new walker. I was again notified at 2:30 that they were unable to find anyone to walk my dog. Very frustrating that our dog was now left with no one to let him out. I might have been able to arrange leaving work early ( I work in Health Care with patients, so this is not always possible), however, by the time I became aware that there was no one available I was unable to leave. I have cancelled our service from WAG. In addition, I have been informed that they will not pay for shipping for the return of our Lockbox. Kinda crazy if you ask me, that they can provide inadequate service, but not provide a simple thing like postage.

Absolutely the most unreliable dog walking service out there. Walker was a no show. I am recovering from spine surgery and home bound. The walker only gave notice of no show when there was 4 minutes left on their 30 minute window. You cannot reach a live customer service representative, only get voice mail. Go Rover.com. Have used numerous walkers from Rover and never had any issues.

The app is so amazing. It is convenient and easy to use, I trust the Wag walkers to take good care of my dogs.

I have been using Wag since January 2018. There were a few hiccups but I figured it was worth it for the peace of mind that my dog is getting enough exercise. I liked the text updates, the GPS tracking, the puns, and that it's super flexible. So why the one star review. TL;DR: catch walker rifling through the kitchen cabinets; I file a complaint; customer service makes things worse; refund is nowhere to be found; my account has been disabled; I’m upset enough to write this review. To be completely fair, I still need to follow up with them formally. Other than panicked text messages to their customer service line about my account, I have not been in touch with them directly about the latest issue that for me was the last straw. From their perspective it may well be that everything is all set, and I do believe that this will eventually be resolved. But, just in case, I want to share my experience leading up to this point in case it helps someone else not get jerked around by Wag. Regardless of when and how it finally gets resolved, I can only say that Wag! is either absurdly incompetent or their business practices are suspect. For me, the outcome is the same: I've wasted hours on this, my roommate won't stop making jokes about the "cookie caper of 2018", and I'm out a couple hundred dollars. The full story: I requested a walk for "ASAP" on Wednesday March 14th. James, a walker I hadn’t used before, gets assigned. He takes my dog on an hour-long walk. When they get back, he probably doesn’t realize that my roommate is now home. Roommate thinks she hears the fridge open and gets concerned. As she walks down the hallway towards the kitchen, she can hear cabinets opening and closing. She walks into the kitchen to find James hustling on back to the living room munching on one of her cookies, which were stored in the upper cabinet next to the fridge. He leaves really quickly and she’s just kind of like ??? Luckily she’s gracious enough to laugh off the cookie, just requests that I don’t use James again as a walker. I let her know I can block him and contact customer service. Juvenilely, when the customer service rep gives zero cares about this I start caring quite a lot. Come on, isn’t it at least a little bit concerning that this guy was going through our cabinets? I get connected to a supervisor, Victoria, who’s actually really helpful. She assures me that a report has been filed and they would investigate. At her request, I provide screenshots of James' report card of my dog and the texts from my roommate; Roommate also follows up (again at Victoria's request) with a written account of what she experienced. At this point, I’m completely reassured. Victoria has taken the issue very seriously—I almost feel bad, it’s just a cookie, right? In addition to filing a report, Victoria also assures me that the app is now configured so that only preferred walkers would be selected, and if none are available someone would be in touch with me. Awesome, problem solved. The next day, the app selects a non-preferred walker and no one follows up with me. I contact customer service. Over the course of the day, I text with Cait, Lauren, Jackie, and Tom at the same customer service number. There’d be a long delay in a reply and then another rep would take over the conversation, but have to start over because they have no record of my conversation with the previous one. After initiating, they’d leave me on read for awhile so they could “pull up my account” but then still have no idea what I was talking about. So, I'm done with Wag at this point, it’s honestly not worth all this. Then on Sunday March 18th, Kira from customer trust or whatever department contacts me. She is investigating my complaint. She explains that in fact James was merely looking for cleaning supplies after my dog had an accident. My dog had an accident, after an hour-long walk? James decides that we most likely keep our cleaning supplies in an upper cabinet rather than under the sink? He starts with the fridge instead? James doesn't think to grab any paper towels? Roommate comes out, and it's not worth a mention? Hey, be careful where you step also where are your cleaning supplies? No note in the report card about it? I ask these questions, and it kind of seems like Kira had not really given this much consideration. Ok, I’m sick of this whole thing, how did I even let it spiral to this point? I don’t want to use their service again and ask if I can be refunded my unused credits. She says absolutely and follows up via text to confirm that she’s contacted finance directly, we’re all set. Five days go by, to today. I haven’t heard anything, but to be fair I haven’t followed up with the finance team. I honestly wasn't that concerned, I just assumed it would take the usual 7-10 business days and I got distracted by other things. However, I attempted to log in to my account today and it appears to have been disabled. I cannot believe it. This has been a complete disaster from start to finish. I’m a little bit suspicious—how is it even possible that this much as gone wrong?? Wag is so bad at everything. I can no longer access the records of the walks or my current balance. Not a single member of the customer service team, other than Victoria who took the original complaint and Kira who "investigated", has had any idea of what I'm talking about, even after they "pull up my account". I'm deeply suspicious. Was any of this actually documented? Do they have any intention of actually following up on their promises? Will we ever know how many people James has casually stolen baked goods from? Have I been intentionally locked out of my account to conceal evidence? Find out next week on....