Henry G.
Overcharged
I was very specific about the dates that I needed dog sitting as well as the times that my dogs needed to be walked. I was given a quote and then I was charged more at the end of the services even though nothing had changed about what I requested. I reached out to the company and asked them to review my bill twice and I have received no response. My neighbors reported that my dogs were left for hours with no sitter and in fact my dogs, who have never urinated indoors, did in fact pee inside leaving me with ruined carpet carpets to deal with.
Response from Wag!Aug 7, 2026
Henry, we're sorry to hear about the frustration you've had around your billing, following up with our team, and what your neighbors reported about your dogs being unattended. Those concerns aren't the experience we want for anyone using Wag! for pet care, and we appreciate you flagging them here. To help us follow up with you directly, we've reached out via Trustpilot to request a few additional details about your experience and to connect with you directly. You can also start with the virtual assistant at support.wagwalking.com—describe the charge discrepancy and you'll be prompted to submit a form for Support to follow up and address each concern you've raised. Our Safety & Compliance Team will also review the concerns about your dogs being unattended. We'd appreciate the opportunity to fully address your concerns and look forward to connecting with you on this.