Wag!Reviews of wagwalking.com

**1 Star** My sister recently had a very concerning experience with a Wag! sitter in Meridian, Idaho. Video footage showed the sitter bringing an unauthorized minor onto her property and leaving her dog alone despite assuring her he would be there. During Wag!'s investigation, my sister provided videos and text messages that contradicted several of the sitter's claims. The sitter also admitted to going through her closet and dresser drawers. After reviewing the evidence, Wag! issued a full refund. As someone who watched this unfold, I would never use Wag! or Rover, especially since this sitter is active on both platforms. Pet owners deserve to know who they're allowing into their homes and caring for their pets.

One of Wag's dog walkers cause damage to my apartment and I made a claim. This happened this July 2, 2026. Wag dog walker still hasn't paid me my money that they stated that they would pay me. I warn people not to use them. They are highly dishonest company. Use Rover instead.

I have used Wag! for over seven years and have spent thousands of dollars with them. Shiloh was to walk my puppy and I got a scathing message that I need to open the door which is electronically done from my phone. I did unlock an hour before the walk. Her calls went to spam. She basically said this was a horrible experience and I cost her money because she waited 15 minutes. She said some horrible things to me. I called corporate and they sent someone over who walked my dog. I tipped him very nicely. I got an email from Wag! saying I was irresponsible and didn’t follow the rules as a dog parent. I’m not sure why my door didn’t open for her, but it sure did for the second walker. They have lost an extremely good customer today. Do not use their services!!!

A confirmed walker three days prior never showed up. I knew something was wrong when I did not get a text or pic of my dog from her. I had to leave a wedding and drive 2 hours so I could let my dog out from being home 10 hours because of her!

I started an account with Wag!, not realizing that I had started an account with them sometime ago. I never used that account. Well since I started a new one I’ve used that account one time how about the person I hired to walk my dog came to walk my dog and I asked her how do I pay you because they haven’t requested any money from me and she was like oh they haven’t requested any money and I said no so I told her I would just pay her Zelle so I just paid her Zelle because I didn’t expect her to come and walk the dog and don’t get paid well whack sent me a request for money. I think it was like $19 or something and they had me like for Apple Pay. Well, I didn’t respond to them quick enough. They went to my old account that I’ve never used and tried to charge my Capital One platinum card that was on there and thank God Capital One declined it that account has nothing to do with this new account how are you gonna try to go to an old account and try to charge that credit card that credit card don’t belong to this new account it’s two separate accounts you can’t do that that’s against the law and yes, I’m reporting them because that account is not used this old. I started up a whole new one so they’re not associated. There’s no link click to say associate the two accounts to nothing but you try to go to an old account and charge my credit card that doesn’t have anything to do with this account. No, that’s a scam and I will be reporting you and then I went to go look they’re not even BBB accredited so I probably will stop even working with them most definitely but that’s crazy. I don’t even I didn’t even remember about that count then I had even started an account with them, but then I opened up a second one are you trying to charge the first one? I don’t even know how to get to the first one to get the credit card off of there so I just closed the whole credit card account out and order a new card you can’t do that

I am a dog walker that is contracted with Wag. Recently I was bit during one of the walking session. Wag customer service did not help me as a dog walker even though their website claims to care about their workers. One thing I found out is that they don't even check whether the customers have up-to-date rabies shot for their dog before they can book an appointment. After I was bit, Wag did not follow up. They just swept it under rug. You will end up paying thousands of medical expenses yourself if you end up in an accident like me.

My dogs were fine. I was only g9ne over night. The problem with Valerie is that she filled up my toilet with paper towels. So i came home to a huge mess that I had to clean up. When i contacted her, she said"Sorry. I didn't realize it was paper towels." unbelievable! I contacted Wag and got a run around with no accountability. I was promised a manger would reach out. They have not. DO NOT USE THIS COMPANY, and especially don't use Valerie. She's an idiot. 9-24-26 TY for your public response. I prefer we keep it public to help encourage Wags to do the right thing.

They lie when they tell you pricing, look at the actual receipt not what they tell you the cost is on the app. Pretty sneaky liars!!! Bad business too. They tack on a bunch of extra fees without saying a word about it. Tacky! Do not do business with these people!