Wag!Reviews of wagwalking.com

HUGE SECURITY RISK AND NO CUSTOMER SERVICE. We signed up to have a regular dog walker who we met and vetted with our dog before getting a regular schedule with her. Wag has a policy where if the walker cancels they automatically pair you with a different walker, any employee/stranger, who you've never met, and give them access to your home and pet and all that is valuable. My husband and I both work sensitive jobs and security is a big factor so I never allowed a stranger to come and would cancel if our regular walker couldn't make it. WAG has NO policy that allows me to only use my regular walkers. Each time she was sick or busy they booked a random person and I would spend hours of my day trying to reach ANYONE and get them to cancel the walk. They wouldn't respond for HOURS AND HOURS. Once I had to call the stranger directly from the app because they were on their way to my house and I had to tell them to stop (an option that is not available until they are on their way). Today, someone successfully took the key I left for our regular walker and went into my home and took our dog after I'd called and texted and sent no less than 15 messages to WAG to cancel the walk. They were able to text me twice about re-booking the stranger, but failed to respond to ANY of my texts asking to cancel. This was easily the biggest violation of my privacy and security that I've ever experienced from a company, I cannot believe that it got to the point that I couldn't stop someone from entering my home because I was at work and WAG sent them there. I will be quitting WAG and seeking additional remedies. DO NOT use this company if you care about the safety and security of your home and pets. They provide zero customer support when it's most important and will grant strangers complete access to your home freely. EDIT: To address the response by WAG, I had asked more than half a dozen employees in the past to do the same thing, they had all either indicated they couldn’t or that they would put a notation on that account, similar to this response below. None of the responses had any effect, and the same issues continued occurring for the entire six months I used the company.

I love Wag! I have owned dogs most of my adult life and I am so happy there is a service like this. Its great when walkers take the time to write a nice report card, send videos and pictures. I wish this service was around when I was younger, because I would have loved to use it for my dog years ago. Keep up the good work, Wag!

Although the service in the beginning started out promising. I purchased 200 walks for $170.00 on my credit card but Wag continued to charge my card for each ndividual walk never using my credits. After much communication with Customer Support I was told to email there finance department directly with screenshots of the charges from my account. I did what I was supposed to and sent this directly to finance they said that they couldn't find a charge for $170. Now remember I did speak to customer service and they could clearly see that there was the charge they could not understand why it was individually charged on my account once again asking me to go forward and directly communicate with Finance we are now a month into this with no outcome the best thing I did was put it on my credit card I've now filed a dispute. Although wag can be a wonderful service to introduce you to a good dog walker and take care of your pup I would highly recommend not to purchase wag walks in advance.

Update, I was told I would not be able to be REIMBURSED for my out of pocket expenses because I refused to sign a "settlement agreement" specifically lining out that I would not be allowed to talk about my experience with wag and would have to take down any reviews regarding the company. I refuse to sign it because I would not want anyone out there having the same experience as I did, clearly the company doesn't care about the wellbeing of pets I was also charged for walks that were canceled given the incident

This app is a lifesaver!

Super easy to use and my puppy is so happy!!!

So far is been good. All the walkers I have gotten been very friendly and have kept me update.it be nice if I could choose the walker I want or prefer. Sometimes I do have a problem when a walker cancels walk last minute and then it takes a while to find another walker. Is understandable in a way because is a new service where I live. But they should have a policy that should be:walkers can’t cancel walk without giving a 48hr -72hr notice. That would make it easier for the company and pet owner.They need to find reliable walkers.

Love WAG! Very friendly and caring company