Wag!Reviews of wagwalking.com

Excellent when health issues made it impossible for me to walk my dog. Wag helped me out until I was able to get better.

After much hesitation, I finally decided to use Wag! As I'm sure any dog owner who loves their dogs can relate, the hesitation comes with trusting your beloved fur-baby to a total stranger. I used the Wag lock box supplied by the company and was a little scared about using it at first. The first walk I scheduled went great. I got a lot of feedback from the walker and a picture of my dog out on her walk. I was confident in using Wag! for whenever I knew I would have to work late. The second walk did not go as well. The second wag walker was ok but didn't really leave a whole lot of feedback about the walk and just took a picture of my dog in her kennel. That wasn't the issue though. I had already scheduled a third walk for the next day and went to my door to check the lock box to make sure everything was ok for the next wag walker and that's when I discovered that the previous wag walker had never locked the lock box. The compartment with my key was unlocked and the number combo on the lockbox was still set to the key compartment combination. Anyone could have just opened it and gotten hold of my key that day!!! I conveyed what happened to wag customer support and how upset I was about the possibility of our safety being jeopardized and that anyone could've come by that day and burglarized my apartment and taken my dog. I requested to cancel my walk for that day with wag and the only response I ever got back was that my walk had been canceled. Never an apology or an assurance that the situation would be looked into. After that, I went ahead and requested to delete my account with wag and only just received a confirmation that it had been done. No apology. No assurance. Nothing. I wouldn't recommend this company to anyone.

Buyer Beware! I'm writing about my family's first and last experience with Wag! the app and WagWalking.com. I had heard about Wag! via social media advertising and decided to give it a try. They called themselves the Uber of Dog Walking and that they sell "Peace of Mind." I scheduled our 3 days of walks 2 days in advance. As my family and I would be out of town from Sunday March 18, 2018 until Tuesday March 20th. Since we left Sunday Morning for our trip. We scheduled 3 dog walks for 12:00pm (noon) , 6:00pm, and 10:00pm for our 2 dogs. Bailey an 11 year old Golden Retriever, and Bella a 4 month old golden retriever. The dog walkers came that day and were great. I was very happy with the experience as I got notifications that the walks were scheduled and that dog walkers were on their way. The next morning (Monday) I woke early, I checked my phone, and noticed I did not get a notification saying a walker was on the way. It was after 5am, and the appointment had been scheduled for 6:00am. 6:00 am came and no walker showed. I texted Wag support, I called in a Panic. It took a long time for someone to respond. They explained that a walker had canceled and they were looking for a new walker. I spoke to 4 different support personnel,. Apparently, not all support people at Wag! are created equal. It took over 3.5 hours later for a Walker to show up and I was totally stressed out. My poor dogs were forgotten about, neglected, starved, and stressed. Different support people told me different stories along the way, there was a lack of consistency and expertise among them. The remainder of the walks for Monday went as scheduled. I contacted support to ensure all the walks for Tuesday morning were confirmed and that I wouldn't have another "no show" for my dogs. They assured me that all were confirmed. Then at 10:38pm the walker for the 6AM Tuesday walk canceled. And I got text message notifications all night long that a replacement walker had not been found. In fact, I told Wag support that the walker canceled and they assured me that the walker didn't cancel. I had to send them a screen shot of my notification for them to believe that the walker had canceled. They had no idea. 6:00am came and another "No show" happened. When I contacted support, they made excuses. I was told the walker came to my house and could not get in. They defended that manufactured version of the truth until I sent a screen shot of my Ring.com log and proved that no one came to my house in the 6:00am time frame. Only then did I get an apology. My family and I decided to cut our vacation short and cancel the last walk. Our dogs were our priority and we did not have piece of mind using Wag! at all. When we got home, our puppy had poop all over her feet and inside her sleeping area. She was stressed out, her poop had blood, she wouldn't eat. She was totally traumatized. I was told we would be refunded walks, the refund didn't come. They even double charged us erroneously. We did leave tips for the walkers. But $35 walks * 20% tip is only $7 , they charged $10.50 twice and when i showed them the bank statement, one support person told me it was tips and the second support person said I was right and to contact their finance department. I'm giving Wags! 2 stars. Here is why: When the walkers came, they were great. However, the Wags! app or support team has no process to find new walkers if your dog walker who confirmed cancels in less than 24 hours. No One Will Come For Your Dogs. Not all Support Staff are knowledgeable, some argue with you and make excuses. Support staff hours don't cover 6AM East Coast time. I even reached out to the Co founder and COO of the company Jason Meltz. He sends the marketing emails. He didn't respond when I asked for his help to find a walker for my dog. Bottom line, he doesn't care about your dog. If you love your dog, don't use Wag! There are too many problems here.

I gave Wag several chances after a few miscommunications regarding schedule changes. Preferred walker scheduled, but not available? No biggie. But then came the frequent customer service phone number changes, the difficulty to reach reps, walks occurring when I didn’t schedule them, 30 min walks when I wanted 20- I became very distrustful of my requests actually being met. The catalyst that caused me to cancel was getting a notification that my walk had started and the map populated - except I was home and my dog was right next to me. Customer service blamed it on the app and assured me my walks were canceled. Fast forward a week- I get a notification that a walker is on the way! I contact CS and tell them I did not authorize this- the SAME CS rep who canceled my walks said he never got the text that blatantly said “cancel my service immediately.” They assure me AGAIN that my service is canceled. The VERY next day one of the wag walkers (very sweet girl) contacted me saying she was running late for our scheduled walk! Customer service blamed it on “a glitch.” I went back thru my bank statement and saw MULTIPLE unauthorized charges on days I didn’t even schedule a walk! Shady company, horrible customer service. It’s been a 2 month battle with them and although they assure me every request I’ve made has been met every single time I find out later that there was a “glitch” or “misunderstanding.” I literally NEVER am the type to complain about companies bc I work in customer service and “get it.” But this is unacceptable and I’ve told all my friends and family to beware!!

Wag has been very easy to use and most of the walkers are great. There was an instance with one of the walkers we used going through the personal items of another customer. It appears this person has been let go.

Wag is the best thing I have ever found for my dog!! It is so convenient and really is an insurance policy of sorts in that if something unexpected happens and you have no time or someone to walk the dog, you can easily do It with the click of a button. I was unexpectedly hospitalized recently for a week and finding someone to walk my dog was not one of the things I had to stress over thanks to Wag!!

I really appreciate the great communication with Wag and the walkers have almost all been excellent. I have one complaint. The Wag "tracker". It consistently inflates the distance walked a great deal. For example, one walker took my dog a total of 4 blocks and it reported approximately a mile walk. It is very misleading. I did reach out and contacted the company and they said "thank you for the input" but did not explain. I continue to use Wag, but it is a constant irritant to read the supposed distance walked knowing it is inflated.

I love WAG but.... WAG takes quite a bit of time to find walkers, especially when you need a walker ASAP. Sometimes it takes about an hour to get a confirmation. I love the app, its great. I love receiving videos and a tracker during the walk. I love my dog walkers as they've all been quite friendly. However, the amount of time that it takes to receive a walker can be long.